What are the responsibilities and job description for the Patient Service Representative position at Remote HCS?
Patient Onboarding Coordinator (In Patient Onboarding Coordinator (In Office)
**This is an in person job at our office in Miami Gardens, FL. It is not a work-from-home job.
Pay: $20.75 per hour
Schedule: Full time, up to 40 hours a week
About the Job
We run home health monitoring programs for seniors, mostly on Medicare. You answer calls from new patients and help them sign up. You are often the first person they talk to, so you make it easy and welcoming. This is an office job, not a medical job.
What You Will Do
- Answer calls from new patients who want to join
- Explain our program and what to expect
- Walk patients through each sign up step
- Check and enter patient information correctly
- Confirm the patient's main doctor
- Set up delivery of the health monitoring device
- Follow up with patients who have not finished signing up
- Write clear notes and update each patient's status
- Pass medical questions to the care team
- Keep patient information private (HIPAA)
What You Need
- Experience in customer service, a call center or a medical office
- Great phone skills
- Kind and patient with older adults
- Good computer and typing skills
- Careful with details
- Dependable and on time
- A reliable way to get to Miami Gardens every day
Nice to Have
- Patient check in or scheduling experience
- Medicare or healthcare call center experience
- Patient chart systems (EMR/EHR)
A Typical Day
You answer calls from new patients calling in, explain our program, check their information, finish sign up steps and update records. You also follow up with patients who have not finished and set up device delivery. You will be on the phone most of the day.
Why Join Us
We are a growing healthcare company that helps seniors stay healthy at home. As we grow, strong team members can move up.
How to Apply
Click Apply and send your resume. No medical assistant certificate needed.
Pay: From $20.75 per hour
Expected hours: 40.0 per week
Work Location: In person