IT Operations Associate

IT Operations Associate

At Remota, we help organizations deploy, recover, and securely process technology throughout its lifecycle—from preparing new devices for deployment to securely processing equipment at the end of its life. Every laptop, desktop, tablet, and mobile device that passes through our operations is received, tracked, prepared, and processed with accuracy, security, and attention to detail.

As an entry level IT Operations Associate, you'll work in a hands-on operations environment where you'll receive, process, prepare, and ship technology while maintaining accurate inventory and ensuring every device meets our quality standards. Success in this role comes from being organized, detail-oriented, and taking pride in producing consistent, high-quality work.

We'll provide training on our systems, equipment, and processes. This position is ideal for someone who enjoys hands-on work, follows established procedures, and takes pride in doing things right every time.

What You'll Spend Your Time Doing

• Receiving and processing incoming technology shipments.
• Preparing laptops, desktops, tablets, and mobile devices for customer deployment.
• Imaging and updating Windows and macOS devices using standardized procedures.
• Inventory management, labeling, and organizing equipment.
• Performing quality inspections to ensure devices meet customer requirements.
• Packaging and shipping customer orders.
• Maintaining an organized, efficient, and safe warehouse environment.

Responsibilities

• Receive, inspect, and process incoming technology shipments.
• Accurately inventory, label, and organize assets within our inventory management system.
• Prepare laptops, desktops, tablets, and mobile devices for customer deployment.
• Image, configure, and update Windows and macOS devices using established procedures.
• Perform quality inspections to ensure devices meet customer requirements.
• Package and prepare outbound shipments.
• Maintain inventory accuracy and warehouse organization.
• Securely process devices throughout their lifecycle, including deployment preparation and end-of-life processing.
• Coordinate warranty repair requests with manufacturers.
• Assist with inventory audits and other operational projects.
• Occasionally assist with client pickups and deliveries, including driving company vehicles as needed.
• Safely operate warehouse equipment, including pallet jacks.
• Maintain a clean, organized, and safe work environment.
• Work collaboratively with team members to meet daily operational goals.

Who Will Thrive in This Role

This position is ideal for someone who enjoys hands-on, process-driven work and takes pride in consistency, accuracy, and organization. While you'll work with technology every day, the role is focused on operational execution rather than advanced technical troubleshooting or software development.

The ideal candidate enjoys staying busy, following established procedures, and seeing tangible results from their work each day. Someone who is dependable, adaptable, and motivated by producing quality work will be successful in this role.

Qualifications

• High school diploma or equivalent.
• Basic computer knowledge and familiarity with Windows or macOS preferred.
• Previous experience in warehouse operations, inventory control, shipping and receiving, logistics, manufacturing, technology operations, or a related field preferred.
• Strong attention to detail and organizational skills.
• Reliable attendance and punctuality.
• Excellent communication and interpersonal skills.
• Ability to multitask and prioritize work in a fast-paced environment.
• Positive attitude with a willingness to learn and adapt.
• Team-oriented mindset with a commitment to producing high-quality work.
• Valid driver's license with a satisfactory driving record required.
• Ability to lift up to 50 pounds.

Why Join Remota?

At Remota, you'll gain hands-on experience working with enterprise technology while developing valuable skills in operations, inventory management, quality control, logistics, and device lifecycle processing. We provide hands-on training and opportunities to expand your knowledge while working with a wide variety of devices and customer environments.

We're a small, collaborative team where every person makes an impact. While our organization isn't built around multiple layers of management, employees who consistently demonstrate reliability, initiative, and strong performance are trusted with greater responsibility and more complex work.

If you enjoy working with technology, appreciate hands-on work, and take pride in accuracy, quality, and teamwork and start your career in IT, we'd love to hear from you.

Job Types: Full-time, Part-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off

Education:

• High school or equivalent (Preferred)

Ability to Commute:

• Emeryville, CA 94608 (Required)

Work Location: In person

Salary : $20 - $25