What are the responsibilities and job description for the Spa Receptionist - Pier House Resort & Spa, Key West, Fl. position at Remington Hotels?
The Spa Receptionist will assist the Spa Director in ensure quality health and fitness services to members and guests. He/she is also responsible for scheduling all spa-related appointments, checking guests in and out, and assisting in all retail sales.
Qualifications:
Core Responsibilities:
- Handle all administrative functions of the spa, including use of spa software, maintaining inventory of supplies, answering telephones, making appointments and answering questions.
- Be the initial and complete source of information regarding what is available at the spa and all procedures to ensure guest comfort (i.e. treatments, equipment, products and retail items).
- Monitor spa appointments and ensure proper staffing to maintain sense of order and efficiency.
- Ensure the facility is prepared for proper opening and closing each day.
- Assist with billing for all Spa services and retail sales including preparing receipts.
- Resolve guest/resident problems and issues following proper conduct standards.
- Assist with inventories and cost controlling.
- Print guest itineraries as necessary.
- May be called upon to act as Spa MOD.
- At all times, demonstrate the highest level of professionalism in dealing with guests, staff and managers.
- Keep work area clean of all clutter while maintaining professional appearance and standards.
- Participate in further learning activities up to and including product knowledge.
- Maintain up to date knowledge of hotel services, products and procedures.
- Focus on working in a safe manner and create a safe working environment at all times.
- Provide Spa tours as necessary.
- Provide CPR/First Aid as necessary.
- Perform other duties as assigned.
