What are the responsibilities and job description for the Spa Guest Services - Austin - Lakeway Resort & Spa position at Remington Hotels?
Job Summary:
The Spa Guest Services Associate assists the spa staff in providing a unique and outstanding spa experience for our members and guests. Also responsible for scheduling all spa related appointments, checking guests in and out, and assisting in retail sales.
Essential Responsibilities:
- Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner
- Check guests and members in and out.
- Process transactions for events, guest fees, membership fees, dues, etc.
- Handle administrative functions of the spa including spa software, inventory, telephones, appointments and guest questions.
- Be the source of information regarding spa treatments, equipment and products.
- Assist guests in the retail area.
- Ensure facility is prepared for opening and closing.
- Monitor cleanliness and orderliness of facilities.
- Perform other duties as requested by management.
Qualifications:
Requirements:
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High School diploma or equivalent and/or 1-year experience in a spa or related field preferred.
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1 year retail experience preferred.
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Bilingual skills preferred.
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Flexible and long hours are sometimes required.
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Strong verbal and written communication skills.
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Ability to work with financial information and basic arithmetic functions.
Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.