What are the responsibilities and job description for the Hilton St. Pete Bayfront - Night Manager position at Remington Hotels?
Job Description
- Complete a nightly MOD checklist and send copies to the General Manager, Engineer, Housekeeping and F&B teams.
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Handle emergencies that may develop in the hotel, with full authority to contact all providers and ensure all issues are handled and reported.
- Assist any department that is short staffed or needs additional help.
- Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Qualifications:
Requirements
- High work ethic, self-initiative , independent judgment
- Proven customer service and problem solving experience
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Focus and maintain attention to tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Stand and walk for varying lengths of time, often long periods of time