Floor Supervisor

What you will be doing

• Supervise and support room attendants to ensure guest rooms are cleaned according to hotel standards and established procedures.

• Conduct thorough inspections of guest rooms, including vacant-ready rooms, to verify cleanliness, presentation, maintenance, and amenity standards.

• Ensure rooms are properly inspected and approved before being released as ready for guest occupancy.

• Identify cleanliness deficiencies and communicate necessary corrections to room attendants, following up to ensure issues are resolved.

• Monitor daily room assignments, cleaning progress, and room status to support timely room availability.

• Assist the Executive Housekeeper with daily staffing, assignments, training, and department operations.

• Coach and train housekeeping team members on proper cleaning techniques, inspection standards, safety procedures, and productivity expectations.

• Report maintenance concerns, damaged furnishings, missing items, and other room deficiencies to the appropriate department.

• Monitor housekeeping supplies, linens, and equipment, reporting shortages or replenishment needs.

• Ensure compliance with hotel cleanliness standards, brand requirements, workplace safety procedures, and company policies.

• Address guest room cleanliness concerns promptly and professionally, escalating issues when necessary.

• Maintain accurate inspection records, room status updates, and other required departmental documentation.

• Promote teamwork, accountability, and a positive working environment within the housekeeping department.

Qualifications:

• Previous housekeeping experience in a hotel or hospitality environment preferred.

• Previous supervisory experience preferred.

• Strong understanding of hotel guest room cleaning procedures and inspection standards.

• Excellent attention to detail and ability to identify cleanliness and presentation deficiencies.

• Ability to coach, train, and motivate team members while maintaining accountability.

• Strong organizational, communication, and problem-solving skills.

• Ability to work in a fast-paced environment and manage multiple priorities.

• Ability to stand, walk, bend, and move throughout the property for extended periods and perform the essential functions of the position, with or without reasonable accommodation.

• Availability to work weekends, holidays, and varying shifts as needed.

The ideal candidate is a hands-on leader who takes pride in maintaining high cleanliness standards, follows through on room inspections, and understands how housekeeping performance directly impacts guest satisfaction and hotel operations. We are looking for someone who is proactive, reliable, and committed to ensuring every guest room meets DoubleTree by Hilton standards.

Join Our Team!

If you are passionate about hospitality, cleanliness, and providing an exceptional guest experience, we encourage you to apply.

What we are looking for

DoubleTree by Hilton El Paso Downtown is seeking a dependable, detail-oriented, and hands-on Housekeeping Floor Supervisor to support the daily operations of our housekeeping department. The successful candidate will help ensure guest rooms meet hotel cleanliness standards, inspections are completed accurately, and housekeeping team members follow established procedures. 

This position plays an important role in maintaining guest satisfaction, supporting room attendants, and ensuring rooms are cleaned, inspected, and released in a timely manner. The ideal candidate demonstrates strong leadership, organization, attention to detail, and a commitment to exceptional hospitality.