What are the responsibilities and job description for the Concierge Hostess position at Remington Hotels?
What you will be doing
- Create incredible memories for guests!
- Building local contacts and be in the know on local area, including events happening in immediate and long term, to provide information to guests.
- Provide and recommend things to see and do in the hotel and local area. Highly knowledgeable of all Instagrammable spots. Stay up to date on services and attractions. Able to Influence and guide guests to amenities and services.
- Ensure Concierge lounge is inviting and clean.
- Provide food and beverage services to guests, ensuring food quality and presentation is appealing, mixing drinks for guests. Complies with applicable laws and responsible alcohol service.
Qualifications:
What we are looking for
- High work ethic and self-initiative
- Previous experience as a Concierge or prior experience with local events.
- Proven customer service skills, including ability to be resourceful and creative
- Strong business communication skills verbal and written
- May be required to work varying schedules to include nights, weekends, and holidays
- Someone who enjoys working as and being part of a team that provides great experiences for our Guests!
- Physical Requirements (In-Office Role)
- Ability to work in a standard office environment.
- Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)
- Occasional standing and walking throughout the workday.
- Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
- Ability to communicate effectively verbally and in writing.
- Occasionally required to stand, walk, bend, reach, or carry items.
- Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
- Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
- Ability to hear and participate in conversations and meetings, use phone and/or headset
- Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.
- Ability to work in a standard office environment.