What are the responsibilities and job description for the Complex Sales Manager - The Melrose Georgetown Hotel position at Remington Hotels?
The Sales Manager works to maximize sales occupancy and rates in conjunction with hotel operations to increase profits by increasing room sales and generating business through aggressive sales efforts.
Core Responsibilities:
- Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letter and direct mail. As a proactive sales manager, 80% (eighty) of time should be spent in active sales solicitation.
- Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments.
- Send proposals on all leads, which fit the profile of the property and actively follow through to convert from proposal to definite status. Proposals and confirmations should be sent to clients immediately upon holding space.
- Clearly outline on booking sheets client's room block requirements, suite requirements, meeting and banquet space requirement so the accurate facilities may be reserved.
- Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow up.
- Responsible for maintaining a sales quota as assigned by DOS.
- Maintain total and complete sensitivity to customer satisfaction and guests' needs.
- Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers.
- Work in a cooperative and friendly manner with fellow associates.
- Practice a culture of guest service in all you do; promote courtesy, good will and a positive attitude in each and every encounter.
- Perform any reasonable request as assigned or directed by management.
Knowledge, Skills, and Competencies:
- Strong business communication and presentation skills, both verbal and written
- Talk and listen to clients, demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner
- Ability to work in a high demand, sometimes high pressure environment
- High work ethic and self-initiative
- Strong computer skills in Microsoft Suite
- Some travel is required
- Regular attendance according to established guidelines
- May be required to work varying schedules to reflect the business needs of the property
- Must possess basic computational ability
- Focus and maintain attention to multiple tasks, and complete work assignments on time despite frequent interruptions
- Ability to maintain excellent relationships with staff and maintain staff and guest confidentiality at all times
- Ability to participate in, and at times lead departmental and/or hotel team meetings
Physical Requirements:
- Sit, stand and walk for varying lengths of time
- Lift approximately ten (10) pounds
- Good communication skills, both written and verbal
- Grasping, writing, standing, sitting, walking, repetitive motions, pulling, pushing, listening and hearing ability and visual ability
- Must have finger dexterity to be able to operate office equipment such as computers, printers, multi-line phone, filing cabinets, photocopiers and other office equipment as needed
- Pay: $110,000 Annual Salary (USD)
This job description is not an exhaustive list of all job functions that are required of an employee in this position. Therefore, other duties may be asked of an employee in this position from time to time.
Qualifications:
What we are looking for
- Required - previous hotel sales experience with demonstrated ability to meet sales goals and grow account production.
- Business transient sales experience preferred; will also consider a strong hotel sales professional looking to specialize in the BT, diplomatic, or wholesale segments.
- Comfort and confidence prospecting outside the hotel — outside sales calls, office and embassy visits, and in-market relationship building are core to this role, not occasional.
- Experience with, or strong interest in, diplomatic and government-related accounts a plus.
- Familiarity with wholesale and tour operator channels, including rate loading and production tracking, a plus.
- Strong prospecting, relationship-building, and negotiation skills.
- Ability to analyze account production and translate opportunities into sales action.
- Knowledge of the Washington, DC corporate, diplomatic, and wholesale travel markets preferred.
- Experience with Opera and Agency360 preferred.
- Self-motivated, organized, and comfortable managing goals and priorities across two properties.
This position reports to the Directors of Sales & Marketing at both the Melrose Georgetown Hotel and The Churchill Hotel Near Embassy Row and works closely with Area Revenue Management and Remington Hospitality's national sales team.