Turndown Attendant

Position Summary

The Turndown Attendant is responsible for delivering evening turndown service in guest rooms in accordance with luxury brand standards. This includes preparing rooms for the guest’s comfort, replenishing amenities, maintaining cleanliness, and ensuring a discreet, professional, and welcoming environment. The position requires attention to detail, strict adherence to union and California labor regulations, and consistent delivery of exceptional guest service.

Essential Duties & Responsibilities

• Perform turndown service in assigned guest rooms, including preparing the bed, adjusting lighting, closing drapes, and refreshing the bathroom as per hotel standards.
• Replenish amenities such as bottled water, glassware, towels, toiletries, and other guest supplies.
• Ensure all guest personal items are handled with discretion and respect; report any concerns immediately to the Housekeeping Manager.
• Maintain cleanliness and presentation of guest rooms and service areas during evening hours.
• Monitor guest requests or preferences and communicate special needs to the Housekeeping team.
• Report maintenance issues, safety hazards, or lost & found items promptly.
• Adhere to all safety protocols, including OSHA, Cal/OSHA, and hotel IIPP guidelines.
• Comply with union contract requirements, including shift scheduling, overtime, rest and meal breaks, and work rules.
• Provide courteous, professional, and discreet guest interactions at all times.