What are the responsibilities and job description for the The Melrose Georgetown Hotel One Touch Reservation Manager position at Remington Hospitality?
Prepare weekly schedule while maintaining proper documentation (i.e. time cards, disciplinary procedures, reviews, etc.)
Prepare purchase requisitions for supplies needed.
Participate in the following:
Monthly department meetings
Property M.O.D. Programs
GSS
Meet budget by performing within guidelines.
Anticipate guest needs. Maintain positive guest relations by cordially communicating with guests, promptly and professionally checking them in and out of the hotel.
Assist with proper staffing levels for front office associates. Have a complete understanding of the job descriptions and duties of the front office staff and be able to complete those duties. (Valet, Front Desk Associate, Front Desk Supervisor, and PBX Operator)
Accurately manage and operate the POS system.
Assist with coordinating incentives to improve guest service.
Guide occupancy to maximize room inventory to increase revenues.
Work in a cooperative and friendly manner with fellow associates.
Perform any reasonable request as assigned or directed by management.
Properly handle all guest complaints and/or concerns.
Effectively portray leadership and provide guidance.
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