What are the responsibilities and job description for the The Melrose Georgetown Hotel Front Office Manager position at Remington Hospitality?
Core Responsibilities
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
- Have complete understanding of Front Office staff’s job descriptions and duties and be able to perform duties at any given time.
- Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
- Assist the General Manager by handling special requests, group blocking and unusual circumstances.
- Guide occupancy for maximum yield management of the hotel.
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
- Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
- Perform other duties as assigned.
- Pay: From 65,000.00 Depending on experience
