What are the responsibilities and job description for the AYS One Touch Operator - The Melrose Hotel, DC position at Remington Hospitality?
What You Will Be Doing
- Make reservations for all future guests for the hotel, restaurant, and spa, using up-selling techniques to maximize revenue. Understand the selling strategy for the hotel by knowing the status of room inventory and follow it closely to ensure the reservations are accepted for the correct rates and dates.
- Process all changes and cancellations for group reservations. Prepare group guest lists prior to arrival.
- Dispatch all guest requests using the designated program to the proper departments. Follow up with the department and/or guest to ensure the completion of the request.
- Efficiently operate PBX and accurately connect incoming calls in a professional and efficient manner. All calls should be answered in 3 rings.
- Educate incoming guests of hotel amenities and services available to them during their stay. Inform guests of the variety of entertainment and restaurant venues in the local community, offering value to their stay.
- Pay $20.00 hourly (USD)
- Benefits include: Medical, telehealth, prescriptions, pain management, dental, vision, mental health resources, paid parental leave, life Insurance, disability insurance, accident insurance, critical illness, insurance, legal insurance, 401(k) savings, plan with company match, investment assistance, 529 savings plan. Other perks are also available.
Salary : $20