What are the responsibilities and job description for the Assistant Office Manager position at Remington Hospitality?
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators.
Have complete understanding of Front Office staff's job descriptions and duties and be able to perform duties at any given time.
Resolve guest complaints, ensuring guest satisfaction in each interaction. Manage guest resolution process to include investigation of situation and creative problem solving to ensure guest is satisfied with outcome.
Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often.
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs.
Assist the General Manager by handling special requests, group blocking and unusual circumstances.
Salary.com Estimation for Assistant Office Manager in Key West, FL
$76,210 to $97,164
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What You Will Be Doing Clean and maintain the guest room areas, including bathroom and bedroom, according to company standards Organize and stock cleaning ...more
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Position Summary: The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the front office to ensure exc...more
Anticipate guest needs, respond promptly and acknowledge all guests, maintaining positive guest relations at all times. Greet and communicate cordially wit...more
