What are the responsibilities and job description for the Hotel Front Desk Clerk/Night Auditor position at Remembrance Inn?
Shift Hours: 11PM-7AM.
Overview
We are seeking a dedicated and friendly Hotel Front Desk Clerk to join our team. This role is essential in providing exceptional customer service and ensuring a welcoming atmosphere for our guests. The ideal candidate will possess strong hospitality management skills, have experience in hotel operations, and be proficient in guest relations. If you are passionate about delivering outstanding service and creating memorable experiences for guests, we encourage you to apply.
Responsibilities
- Greet guests upon arrival with a warm and friendly demeanor, ensuring a positive first impression.
- Manage check-in and check-out processes efficiently while maintaining accurate records.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Operate multi-line phone systems to assist with reservations and provide information about the hotel and local attractions.
- Conduct night audits as required, ensuring all financial transactions are accurately processed.
- Collaborate with housekeeping and maintenance teams to ensure guest rooms are clean and well-maintained.
- Provide information about hotel amenities, services, and local events to enhance the guest experience.
- Maintain a thorough understanding of hotel management software for efficient operation.
Requirements
- Previous experience in a front desk or customer service role within the hospitality industry is preferred. Choice Hotel Software Experience would be a plus!
- Strong communication skills with an emphasis on phone etiquette
- Knowledge of hospitality management principles and practices, including guest services and relations.
- Familiarity with night audit procedures is advantageous but not mandatory.
- A professional appearance and demeanor that reflects the hotel's standards of excellence.
- Strong organizational skills with the ability to multitask in a fast-paced environment. Join our team as a Hotel Front Desk Clerk where your contributions will play a vital role in creating an unforgettable experience for our guests!
Job Type: Part-time
Pay: $12.00 - $14.00 per hour
Experience:
- Hotel : 1 year (Preferred)
Ability to Commute:
- Gettysburg, PA 17325 (Required)
Ability to Relocate:
- Gettysburg, PA 17325: Relocate before starting work (Required)
Work Location: In person
Salary : $12 - $14