Lead Fulfillment Operations Technician

Description

Remedi SeniorCare (a division of Clarest Health) is a leading pharmacy innovator dedicated to servicing long-term care facilities and senior living communities. Our mission is to provide exceptional person-centered care through advanced technology solutions and clinical expertise. As a part of the Remedi team, you'll be contributing to a mission-driven organization that is redefining the future of pharmacy services and making a meaningful impact on the lives of patients and healthcare professionals across the nation.

The Lead Fulfillment Operations Technician plays a key role in ensuring the smooth and efficient operation of the Fulfillment Operations department under the supervision of the Pharmacist-in-Charge (PIC). This role is responsible for overseeing various areas, including Paxit and other automated dispensing systems, bulk order fulfillment, pre-packaging, non-sterile compounding, and staging/toting items for shipment. In addition to coordinating department schedules and workflows, the Lead Technician participates in staff coaching, training, and performance management, ensuring timely communication and escalation of any concerns.

Location: On-Site at our Closed door LTC pharmacy (9006 Yellow Brick Rd, Baltimore, MD 21237)

Salary: Starting at $20 /hr (dependent on experience), $1.00 Shift Differential

Schedule: Monday – Friday 11:30 pm – 8:00 am rotating weekends 3rd Shift

Report To: Fulfillment Operations Supervisor or Manager

What We Offer:

• Comprehensive Medical, Dental and Vision Insurance (as low as $13.73/pay)
• Paid Time Off
• Free Virtual Care – Telemedicine
• 401k with company match
• Closed-door Pharmacy - No more face-to-face meetings with customers
• Referral Bonuses
• Life Insurance
• Make a difference in the lives of others!
• We are growing and that means more opportunities

Key Responsibilities:

• Coordinate department schedules, monitor workflows, and adjust shift assignments as needed
• Participate in coaching, training, and development of team members to enhance performance and productivity
• Identify and communicate staff performance concerns or development opportunities to supervisors or managers
• Operate automated dispensing equipment, including Paxit packagers and non-Paxit systems, at established productivity levels
• Ensure proper inventory replenishment and supply management throughout the pharmacy
• Perform pre-packaging activities, including labeling, monitoring expiration dates, and maintaining pre-pack logs
• Handle bulk dispensing activities, such as labeling, processing third-party claims, and ensuring inventory accuracy
• Manage staging and toting processes, ensuring timely and accurate preparation for order shipment
• Maintain compliance with all regulatory requirements and company policies, including HIPAA and OSHA standards
• Report workflow backlogs, operational issues, and compliance concerns promptly to supervisors and other stakeholders
• The ability to adhere to Clarest’s Code of Conduct, follow Clarest Compliance policies and procedures, and report any suspected violations of any federal or state laws to either their direct supervisor, Human Resources or the Compliance Officer

Qualifications:

• High school diploma or equivalent; advanced certifications in pharmacy operations preferred
• * Current registration as a Pharmacy Technician with the MD State Board of Pharmacy required (In good standing) *
• Minimum of 3 years of experience in a pharmacy or fulfillment environment
• Demonstrated understanding of USP 795 standards and compounding procedures
• Proven ability to operate automated pharmacy equipment and software systems
• Strong knowledge of compliance regulations, including DEA, CMS, and state health agencies

Skills Abilities:

• Excellent communication and interpersonal skills for team collaboration and customer focus
• Strong organizational and time-management skills to meet deadlines with accuracy
• Proficiency in pharmacy software and inventory management systems
• Attention to detail and problem-solving skills to address equipment faults and workflow issues
• Ability to multitask in a fast-paced environment while maintaining professionalism and compliance

Clarest is an Equal Opportunity Employer. Reasonable accommodation will be made to enable individuals with disabilities to apply for a job or to perform the essential functions of their job. Please advise us if you require reasonable accommodation.