Customer Service/Shipping and Receiving Assistant

Environment:  This is a full-time position currently at REMco’s principal place of business at 1627 Army Court, Unit 1, Stockton, CA 95206.  All job duties and responsibilities are to be discharged from this office.

Position Requirements:

• Provide excellent customer service via phone, fax and email with direct customers, REMco’s Outside Sales Managers and REMco distributors.
• Ability to process and track parts orders from quotation through shipment.
• Experience in parts sales (order processing) and record keeping.
• Strong computer skills are a must with a working knowledge of Microsoft office.      

Organizational Structure: 

• This position reports to the Customer Services Manager.
• Regular interaction with REMco's VP Finance will be required to ensure accuracy of billing and inventory. 
• Consultation and guidance on specific tasks with the Inventory Control Manager, Purchasing Coordinator, Production Manager, and Engineering Manager will be necessary for successful fulfillment of customer orders.

Activities and Duties: 

• Receiving and handling inquiries, creating sales orders and returns.
• Responsible to see that information requests, orders quotation and returns are handled in a prompt and business-like fashion from initial contact through shipping of the goods and preparing the paperwork for invoicing.
• Interact with the Production Manager to assist with and facilitate the efficient scheduling of bearing cartridge and rotor repairs and/or maintenance. 
• Interact with the Inventory Control Manager and/or Purchasing Coordinator to assure that proper levels of parts inventory are on hand to complete customer orders in a prompt fashion.
• Cross training for capital sales support.

Job Description – Customer Service / Shipping and Receiving Assistant

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ACCOUNTABILITIES:

1. Process customer requests for quotation, sales orders, credit, and debit memos accurately in compliance with established procedures.  This desk makes all entries into the sales order system as well as all final invoicing.  Maintain electronic RGA (Return Goods Authorization) log.

1. Respond to customers in a prompt fashion with information regarding prices and availability as may be requested.  Phone calls and other correspondence that require a response should be completed ASAP.

1. Provide information and documents necessary for Shipping to process outgoing customer shipments accurately and according to customer requests.  Ensure that RGAs are processed correctly.

1. Monitor all filled or completed sales orders for accuracy and promptness of processing.  Review sales order processing for errors.

1. Monitor the daily shipping of goods to confirm that all customers have their orders shipped within company guidelines.

1. Review backorders on an ongoing basis to assure that these orders are filled with minimum delay on receipt of the backordered inventory.

1. Review and prepare shipped sales orders for invoicing by the VP Finance paying close attention to what was shipped versus the purchase order, pricing, discounts and freight charges, where the goods were shipped, and the shipping method and carrier used versus the purchase order.

1. Research for customer requested quotes/parts as required.

1. Maintain an accurate customer database to assist in determining the accuracy of parts orders. (Customer Maintenance)

1. Perform other tasks as assigned by management in a prompt and professional manner, including cross training for sales support such as quotation preparation, letter preparation, etc.