What are the responsibilities and job description for the Customer Onboarding Specialist position at Remarcable?
As a Customer Onboarding Specialist at Remarcable, you’ll be the trusted guide for new customers stepping into our platform for the first time. You’ll ensure every customer has a smooth, confident, and successful start — setting the tone for a lasting partnership.
Your mission: help our customers realize value fast, empower them through great training and support, and hand them off to our Customer Success team fully equipped to thrive. You’ll be the critical bridge between our product and the real-world success of our users.
What You’ll Do
Apply now and be part of a team that’s making construction more connected, efficient, and—well—Remarcable.
Your mission: help our customers realize value fast, empower them through great training and support, and hand them off to our Customer Success team fully equipped to thrive. You’ll be the critical bridge between our product and the real-world success of our users.
What You’ll Do
- Lead onboarding journeys – Guide new customers through setup and configuration of our platform, ensuring a smooth and timely implementation.
- Train and empower – Deliver engaging product demos, onboarding calls, and group webinars to teach customers best practices and help them see quick wins.
- Create resources – Develop and maintain onboarding materials, training guides, and self-serve documentation to scale your impact.
- Be the customer’s go-to – Serve as the primary contact during onboarding, addressing questions, resolving setup issues, and ensuring customers feel supported.
- Collaborate across teams – Work closely with Sales to ensure a seamless handoff, and partner with Customer Success to transition accounts post-onboarding.
- Drive improvement – Capture feedback from new customers to help refine our onboarding experience and influence product enhancements.
- 2–4 years of experience in customer onboarding, implementation, training, or account management (B2B SaaS preferred).
- Experience or familiarity with the construction industry (electrical, mechanical, or general contracting) or construction technology is strongly preferred.
- Excellent communicator and presenter, comfortable leading customer sessions individually or in groups.
- Strong project management and organization skills — you can juggle multiple onboardings without dropping details.
- Quick learner with technical aptitude; you love diving into new tools and helping others master them.
- Collaborative team player with a customer-first mindset and a passion for helping people succeed.
- At Remarcable, we’re transforming how the construction industry works.
- Our cloud-based platform helps electrical contractors and distributors streamline purchasing and tool management — saving time, money, and frustration while improving visibility and efficiency.
- We’re a fast-growing company with deep roots in the contractor and distribution space, backed by a passionate team and expanding nationwide with a growing hub in Omaha. If you’re energized by innovation, impact, and growth, you’ll fit right in.
- Location: Omaha, NE (In-office role)
- Employment Type: Full-Time, Exempt
- Benefits: Comprehensive healthcare coverage (medical, dental, vision, life insurance, STD, LTD )
- Paid Time Off: Two weeks in your first year, plus company holidays
- Growth Opportunity: Be part of a rapidly scaling startup where your work shapes the customer experience
Apply now and be part of a team that’s making construction more connected, efficient, and—well—Remarcable.