What are the responsibilities and job description for the Customer Success Manager position at Remarcable?
Customer Success Manager (CSM)
Omaha, NE | Full-Time, In-Office
About Us
At Remarcable, we’re on a mission to modernize the construction industry by bringing better efficiency, visibility, and communication to electrical contractors and distributors. Our cloud-based platform streamlines purchasing and tool management, helping contractors save time and money so they can focus on building the future.
We’re a fast-growing team of tech savvy contractor and distribution experts located coast to coast, with a growing hub in Omaha.
The Role
As a Customer Success Manager (CSM), you’ll be the trusted partner for our customers—ensuring product adoption, guiding them through additional features, and driving long-term success. You’ll play a critical role in building strong relationships, solving challenges, and helping customers get maximum value from our platform. Your work will directly contribute to customer satisfaction, retention, and company growth.
What You’ll Do
Apply now and join the Remarcable team!
Compensation Range: $60K - $80K
Omaha, NE | Full-Time, In-Office
About Us
At Remarcable, we’re on a mission to modernize the construction industry by bringing better efficiency, visibility, and communication to electrical contractors and distributors. Our cloud-based platform streamlines purchasing and tool management, helping contractors save time and money so they can focus on building the future.
We’re a fast-growing team of tech savvy contractor and distribution experts located coast to coast, with a growing hub in Omaha.
The Role
As a Customer Success Manager (CSM), you’ll be the trusted partner for our customers—ensuring product adoption, guiding them through additional features, and driving long-term success. You’ll play a critical role in building strong relationships, solving challenges, and helping customers get maximum value from our platform. Your work will directly contribute to customer satisfaction, retention, and company growth.
What You’ll Do
- Relationship Management: Serve as the primary contact, building strong, lasting partnerships with contractors and distributors.
- Product Expertise: Lead demos, trainings, and check-ins while keeping customers informed of new features and best practices.
- Customer Advocacy: Share customer feedback with internal teams to influence product development and continuous improvement.
- Retention & Growth: Monitor account health, prevent churn, secure renewals, and identify upsell opportunities.
- Collaboration: Partner with Sales for smooth handoffs and work with Product to align customer needs with the roadmap.
- 3–5 years of experience in Customer Success, Account Management, or a related role (B2B SaaS experience preferred).
- Background in construction (electrical, mechanical, or general) or construction technology is a strong plus.
- Excellent communicator with strong interpersonal and problem-solving skills.
- Quick learner with technical aptitude and experience using CRM or customer success tools (Salesforce, MS Office, etc.).
- Proactive, self-motivated, and able to thrive in a collaborative environment.
- Competitive salary
- Annual Bonus
- Healthcare benefits including medical, dental, vision, life insurance, STD and LTD.
- 401(k) with company match.
- 2 weeks PTO in 1st year
- An opportunity to join a fast-growing company shaping the future of construction technology
- Collaborative in-office environment in Omaha, NE
Apply now and join the Remarcable team!
Compensation Range: $60K - $80K
Salary : $60,000 - $80,000
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