Case Aide (Prevention Services)

REM Center Inc.

REM CENTER Inc. is a non-profit organization dedicated to the advancement of society through science, education and quality social services. We operate the Bronx HYPE Family Enrichment Center and the Haven Hope School-Based Early Support Program in the South Bronx. We’re also currently launching the Brooklyn to Bronx Economic & Community Development project, a community of organizations working towards similar causes across NYC!

Mission

We seek to understand community needs and contribute to the overall wellness, growth and development of society.

Vision

We are committed to creating access to quality social services, reducing economic inequality, and promoting sustainable practices in urban communities.

Our South Bronx Team

We’re expanding our work in the South Bronx! We currently work with community members through the Bronx H.Y.P.E Family Enrichment Center. Family Enrichment Centers (FECs) are warm and welcoming community gathering places where any family or individual can come for support, information, and to participate in and/or lead activities (called “offerings”). FECs are based on the premise that community members design and drive the FEC’s activities or offerings. We are excited to further our mission through the implementation of the School-Based Early Support model in South Bronx public schools.

The Division of Prevention Services (DPS) in the New York City Administration for Children’s Services (ACS) is renaming and redesigning the programs formerly known as ACS Beacon Prevention. Through the redesign, ACS intends to offer families a menu of flexible service options that strive to connect families to community resources through case management, address families’ concrete needs, support parents/caregivers, and avoid unnecessary investigations. We’ll implement this model in public schools located in School Districts 7, 11 and 12.

Case Aide Position Description

The full time Case Aide provides a wide range of support, including casework related tasks, administrative duties, data entry, family engagement and program operations. This role is great for someone with a “roll up your sleeves” attitude, who is flexible, adaptable and dedicated to continual growth and development. The Case Aide will work closely with the Program Director, Program Supervisors and AVP of Preventive Services. The Case Aide will report directly to a Program Supervisor.

Title: Case Aide

Work Location: 111 Bruckner Blvd., Bronx, NY 10454 & TBD East Bronx

Work Hours: Full-Time/Non-Exempt; Mondays-Fridays 9:00am-5:00pm;

Pay: $38,000-$40,000

Specific responsibilities include but are not limited to:

Casework Support

• Provides casework support to case planners and supervisors in school districts 7, 11 and 12;
• Travels to the South Bronx office, East Bronx office, and partner schools in districts 7, 11 and 12 as needed;
• Attends home visits with Case Planners;
• Creates intake packet, documents contacts with families, and maintains a variety of records;
• Engages in data tracking and analysis, and compiling written reports for external stakeholders;
• Gathers and compiles school and community resources to distribute to families;
• Provides support in-office, at schools, and at other locations in the community;
• Maintains the general appearance of their work area and collaborates with staff to ensure high standards of cleanliness, organization and beauty of the physical work environment;
• Maintains flexibility and provides support to case planners, supervisors and directors as needed;
• Listens to, empathizes, and connects with families;
• Works collaboratively and creatively to address the needs of all stakeholders;
• Performs other duties as assigned.

Administrative Support

• Lifts, moves and carries items and supplies up to 50lbs;
• Ensures the work environment is organized at all times, including tidying up the work environment, organizing materials, complete light sweeping and removal of office trash as needed;
• Answers phone calls and responds to voicemails;
• Answers the intercom to admit guests and greets visitors upon arrival;
• Represents the organization and conduct outreach at community events and venues;
• Works collaboratively and creatively to address the needs of all stakeholders;
• Ensures an organized system is in place for filing and administrative tasks;
• Maintains physical and digital filing systems;
• Schedules and coordinates meetings and trainings;
• Responds to emails and other communications;
• Communicates with families and other stakeholders;
• Drafts reports, complete forms and create documents;
• Operates and maintain office equipment, including printer and printing supplies;
• Tracks, inventories and distributes technology;
• Creates marketing materials and deliver marketing materials to schools and partners;
• Completes copy and printing jobs;
• Engages in research to gather updated information about community resources;
• Communicate with custodial staff and building maintenance personnel to ensure building and grounds are clean, safe and well-maintained;
• Places orders, receives packages and inventories supplies;
• Maintains confidentiality, security and compliance with NYC ACS privacy policies and regulations;
• Performs other administrative duties as assigned.

Minimum Qualifications

• High School Diploma or Equivalent; BA preferred
• Bilingual (Spanish and English) preferred;
• One year of relevant experience; experience in child welfare, social services or lived experience;
• Highly organized;
• Excellent oral and written communication skills;
• The ability to travel within the Bronx;
• The ability to carry, lift and move up to 50lbs;
• Available to work at least one (1) evening per week;

Preferred Qualifications

• At least two (2) years of Case Aide experience;
• At least three (3) years of experience living and/or working in the Bronx;

Full-Time Employee Benefits:

• Healthcare Plan (Medical, Dental and Vision Insurance)
• Flexible Spending Account
• Life Insurance
• 401(k) - 3% employer contribution

REM Center Inc. is committed to a diverse workforce, and we seek diversity among applicants for this position. People of color, women, gay/lesbian/bisexual/transgender people, people with disabilities, and veterans are encouraged to apply.

REM Center Inc. is an Equal Employment Opportunity Employer

Job Type: Full-time

Pay: $38,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Education:

• High school or equivalent (Required)

Experience:

• Case Aide or Child Welfare: 1 year (Preferred)

Language:

• Spanish (Preferred)

Work Location: In person

Salary : $38,000 - $40,000