Patient Collections Representative

Description

At AO Multispecialty Clinic, we are dedicated to providing exceptional care to our patients while fostering a supportive and collaborative work environment for our staff. We are currently seeking a motivated and detail-oriented Patient Collections Specialist to join our team. If you have a passion for helping people and a strong background in collections, we want to hear from you!

• Play a crucial role in ensuring that our patients receive the care they need while helping the clinic maintain financial health.
• Manage patient accounts and follow up on outstanding balances with compassion and professionalism.
• Communicate effectively with patients to explain billing processes and assist with payment arrangements.
• Review and resolve discrepancies in billing and collections.
• Collaborate with clinical staff to ensure accurate and timely billing for services rendered.
• Maintain accurate records of interactions and payments in our billing system.
• Stay up-to-date with healthcare regulations and compliance related to patient collections.
  
  

Requirements

• Experience: Previous experience in patient collections or a related field is required.
• Communication Skills: Excellent verbal and written communication skills, with the ability to handle sensitive situations with empathy.
• Detail-Oriented: Strong attention to detail and organizational skills to manage multiple accounts effectively.
• Problem-Solving Skills: Ability to analyze issues and develop solutions to enhance the collections process.
• Team Player: Collaborative mindset with a commitment to providing exceptional service to our patients and team.