What are the responsibilities and job description for the Renewals Manager position at RELIAS?
Are you looking for a high energy, strategic, and fast-paced position as a Renewals Manager? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!
For 11,000 health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000 online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.
WHAT CAN RELIAS OFFER YOU?
- Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
- Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
- Active Employee Resource Groups open to all employees!
- Comprehensive onboarding program - a great introduction to our company, customers and culture!
- Growth and career advancement opportunities!
- 20% annual employee promotion and transfer rate
- Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
- Professional development gained from conference attendance and participation in organizations like NC Tech
- Onsite 321 Coffee Shop providing free coffee and pastries to employees
Relias is a leading provider of cutting-edge software solutions designed to empower healthcare organizations in managing their compliance needs effectively. We are dedicated to helping our clients stay compliant with the ever-evolving regulatory landscape. The Renewal Manager proactively manages renewals for assigned accounts with a focus on retention and growth. You'll play a vital part in our core business strategy by establishing customer relationships and maximizing revenue.
WHAT YOU'LL BE DOING:
- Serve as the primary contact for renewal-related discussions.
- Build and leverage customer relationships for retention.
- Manage renewals, negotiate contracts, and develop territory plans.
- Respond to inquiries, upsell, and optimize customer packages.
- Maximize account pricing, usage, and contract standardization.
- Identify service issues, facilitate renegotiations, and coordinate sales documentation.
- Independently manage time for valuable client interactions.
- Collaborate with the entire account team.
- Proactively mitigate risks and document opportunities.
- Utilize technology for remote presentations.
- Manage opportunity pipeline and provide accurate forecasts.
YOU'VE GOT WHAT IT TAKES IF YOU HAVE:
- 2 years Renewal or Account Management experience in a SaaS sales environment
- Experience forecasting renewals
- Experience with:
- Client Relationship Management (CRM): ability to effectively manage and nurture client relationships to achieve mutual success
- CRM Tool Management: utilization of CRM tools to improve overall client experience
- Client Discovery: understand a client's needs and challenges, assessing the fit for the solution(s), and building a foundation for successful engagements and a long-term relationship
- Negotiations: ability to strategically and effectively engage in discussions to reach mutually beneficial agreements with clients, partners, or stakeholders in the SaaS and/or eCommerce sectors
- Renewal Cycle Management: strategically manage and optimize the process of renewing client contracts or subscriptions in the SaaS and/or eCommerce sectors
* Bachelor's Degree
Relias is an Equal Opportunity Employer and a Drug-Free workplace
IN OFFICE REQUIREMENT:
Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters approximately 30 days/quarter.
Company: Relias LLC
Country: United States of America
State/Region: North Carolina
City: Morrisville
Postal Code: 27560
Job ID: 284229
Relias promotes equal employment opportunity for all employees and applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, marital or veteran status, medical condition including genetic characteristics, or any other consideration made unlawful by federal, state, or local laws.
Covid-19 Considerations:
Relias new hires are required to submit proof of completing a COVID-19 vaccine series (1st & 2nd dose of Moderna or Pfizer; or single dose of Johnson & Johnson as well as a booster shot, if time applicable) during their onboarding process.