Director, Revenue Technology

Are you looking for a high energy, strategic, and fast-paced position as a Director, Revenue Technology? Join Relias, the company changing lives throughout the world by helping healthcare organizations improve their clinical and financial outcomes!

For 11,000 health care and human service organizations, Relias helps clients deliver better clinical and financial outcomes by elevating the performance of teams. We help organizations across the continuum of care get better at maintaining compliance, developing staff and promoting consistent, high-quality care. Our platform employs assessments to reveal specific gaps in skills and addresses them with personalized and engaging learning, choosing from 7,000 online courses that meet accrediting board, state and federal requirements. We are passionate about our products and our clients; what we deliver and the impact we have on the world is truly something you can be proud to represent. Join us and make a difference.

WHAT CAN RELIAS OFFER YOU?

• Fantastic health and wellness benefits package, including an outstanding 401k match, a flexible PTO program, and a generous and inclusive parental leave policy. Additionally, Relias pays for the employee portion of the monthly healthcare premium!
• Flexible work environment with onsite and work from home options - you choose when you want to come into the office!
• Active Employee Resource Groups open to all employees!
• Comprehensive onboarding program - a great introduction to our company, customers and culture!
• Growth and career advancement opportunities!
  • 20% annual employee promotion and transfer rate
  • Multiple development program options - leadership development, professional development curriculums, and Nanodegree options in both technology and data science
  • Professional development gained from conference attendance and participation in organizations like NC Tech
  • Onsite 321 Coffee Shop providing free coffee and pastries to employees

SUMMARY:

The Director of Revenue Technology is a senior IT leader responsible for defining, implementing, and managing the suite of technology systems that support the company's go-to-market (GTM) operations. Sitting within the IT organization, this role ensures the scalability, security, and integration of the tools that enable Sales, Marketing, and Customer Success to drive revenue growth and Customer Support to support our clients most effectively.

This leader serves as the strategic and technical owner of the revenue systems architecture, bridging the gap between business needs and enterprise technology strategy. They partner closely with RevOps, Finance, and Data teams to ensure revenue systems are reliable, well-integrated, and optimized for performance and compliance.

WHERE YOU'll WORK (HYBRID)

40 days / quarter in our Morrisville office (near the Raleigh/Durham airport)

WHAT YOU'LL BE DOING:

Technology Strategy & Architecture:

• Own the end-to-end architecture, integration, and governance of the revenue technology ecosystem, including CRM, marketing automation, sales engagement, customer success, and CPQ systems.
• Define and execute the roadmap for scaling GTM systems in alignment with Revenue organizations and corporate IT strategy and business growth and automation objectives. Advocate for standardization and best practices that align with IT strategy.
• Partner with IT infrastructure, enterprise applications, security, and enterprise data teams to ensure revenue technologies meet compliance, performance, and data protection standards.
• Evaluate, select, and implement new revenue technology solutions that align with enterprise architecture principles.

System Ownership & Operations:

• Responsible for planning and directing systems' strategic and long-range goals. Conduct organizational reviews to identify strengths and weaknesses and to evaluate operational effectiveness to ensure delivery on the agreed upon strategy.
• Understand data flows and integrations between multiple enterprise applications.
• Manage software help-desk ticket process and guide the team's resolution within established Service Level Agreements (SLAs)
• Oversee integration across the revenue tech ecosystem and with enterprise systems (ERP, data warehouse, support tools).
• Ensure uptime, data integrity, and performance of all revenue systems.
• Lead system upgrades, migrations, and implementation of projects for Revenue clients with internal IT and external vendors.
• Manage the systems integration of acquired companies, including requirements gathering, systems design, data transformation, data migration, and related business planning. Coordinate with business groups to execute transition dates, training plans, cutoff requirements, etc.

Cross-Functional Collaboration:

• Partner with Revenue Operations, Marketing Operations, and Customer Success Operations to translate business requirements into scalable, secure technical solutions and aligned with business needs/timeline and good application design.
• Coordinate with InfoSec and Compliance teams to maintain system security, access controls, and data privacy (GDPR, SOC2, etc.).
• Serve as a trusted IT partner and advisor to the Chief Revenue Officer and other GTM leadership team members.

Governance, Vendor, and Budget Management:

• Own vendor relationships, license management, renewals, and technology spend optimization for the revenue tech stack.
• Establish clear governance processes within Revenue Technology functions for tool requests, integrations, and change management. Align with other IT departments.
• Develop business cases and ROI models for technology investments.
• Creates, updates and manages budget and budget forecasting for technologies within purview
• Oversee vendor relationships, negotiations, SLAs, performance, issues, and compliance with IT standards in collaboration with the IT Vendor Coordinator for future negotiations.

Team and Personal Leadership:

• Build and lead a small cross-functional team of system administrators, solution architects, and RevTech specialists responsible for the day-to-day operations of Revenue Enterprise software applications, such as Salesforce, Pardot, SFMC, Gainsight, Clay, Definitive Healthcare, etc.
• Define and shape the team to meet current and future needs from an operational, project, and road map perspective.
• Promote best practices in system design, documentation, and change management.
• Foster a collaborative partnership model between IT and GTM functions.
• Keep current on available technologies and applications. Develop opportunities for staff to continue in IT development and career progression.

YOU'VE GOT WHAT IT TAKES IF YOU HAVE/MINIMUM REQUIREMENTS:

• 10 years experience managing an enterprise business applications team.
• 12 years in experience in large scale Salesforce (or similar) as user or administrator, then manager over team, with at least 2 years as an administrator.
• Bachelor's Degree in Computer Science, Engineering, Math, Business, Finance
• 6 years of project management, business analysis, or experience in building business requirements.
• Experience in a mid-to-large SaaS organization ($100M-$500M ARR).
• Current certifications in Salesforce
• Systems architecture experience
• Experience working with ITIL or similar IT service management frameworks.

EXPERIENCE EDUCATION/PREFERRED:

• Master's Degree
• Familiarity with Salesforce development framework (Apex, Visualforce)
• Vendor management
• Experience in administration of critical SaaS applications

Relias is an Equal Opportunity Employer and a Drug-Free workplace

IN OFFICE REQUIREMENT:

Relias values collaboration and wants to ensure that our team members have opportunities to work with their teams regularly for professional development opportunities. Our flexible hybrid work environment requires that you live in the state of North Carolina, within a commutable distance to our office (~1-hour commute). You would be expected to work in our Morrisville, NC Headquarters (near the Raleigh/Durham airport) approximately 40 days/quarter.

Company: Relias LLC | Job ID: 284512