IT Support Specialist (Helpdesk & Client Success – Dental IT)

We’re not your typical IT company — and we’re proud of that.

At Reliance Technology Solutions, we’ve spent nearly two decades focused exclusively on helping dental practices succeed through reliable, people-first IT. We believe technology should make life easier, not more stressful — and that starts with a team who genuinely cares about the people they support.

We’re looking for an IT Support Specialist who thrives on solving problems, keeping things running smoothly, and making someone’s day better.

Whether you’re early in your IT career or already experienced in helpdesk or desktop support, this role offers a place to grow, be valued, and make a real impact.

What You’ll Do

• Be the first friendly, knowledgeable voice clients reach when tech hiccups happen.

• Troubleshoot Windows, networking, and printing issues remotely.

• Walk users through fixes in plain English — speak tech when needed, but always in a way that makes clients feel confident, not confused or talked down to.

• Document work clearly in our ticketing system.

• Configure or deploy PCs, software, and devices as needed.

• Occasionally assist our field team on installations or escalated projects.

What We’re Looking For

• Solid understanding of Windows environments and networking basics.

• 1–3 years of IT helpdesk or desktop support experience preferred (but not required).

• Friendly, patient communicator who enjoys helping people.

• Strong troubleshooting and follow-through skills.

• Reliable transportation and the ability to lift 50 lbs when assisting on-site.

• Eagerness to learn and grow in a specialized, fast-moving IT field.

• Someone who’s as good with people as they are with computers — no ego, no tech-speak showdowns, just excellent service with a smile.

The Perks

💼 Full-time role with competitive pay ($40K–$55K, based on experience)

🦷 Health, dental, vision, and life insurance 401(k) with match

🎂 Paid time off paid birthday after 1 year

🚀 Ongoing career growth, certifications, and mentorship

📅 Monday–Friday schedule with a light on-call rotation about one weekend a month — think of it as “being available” more than “being busy.” Actual after-hours issues are rare.

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Why You’ll Love Working Here

We’re not a corporate call center. We’re a close-knit team that genuinely cares about our clients and each other. You’ll get to know the dental teams you support, see the impact of your work, and grow your career in an environment built on trust, service, and integrity.

If you’re ready to join a people-first IT team that values relationships as much as results, we’d love to connect!

• 👉 Apply today or reach out to learn more about what makes Reliance different.