What are the responsibilities and job description for the Business Operations Manager position at Reliance Systems Inc.?
About Reliance
Operations Manager Reliance Systems, Inc.
Reliance Systems has been serving correctional facilities since 1989 by providing innovative communication solutions and exceptional customer service. We believe our success comes from our people, our integrity, and our commitment to continually improving everything we do.
We're looking for an Operations Manager who leads by example, enjoys solving problems, values people, and wants to make a meaningful impact on the future of our company.
Position Summary
The Operations Manager oversees the daily operations of the company while ensuring departments work together efficiently. This is a hands-on leadership role focused on people, customers, continuous improvement, and company growth.
Primary Responsibilities
- Lead and support the Sales Team while assisting in business growth.
- Oversee County, Friends & Family, and Inmate Customer Support.
- Manage office operations, accounting support, shipping, receiving, and administrative staff.
- Coordinate equipment purchasing for installations and repairs.
- Review payroll timesheets for accuracy.
- Monitor software development projects and priorities.
- Complete FCC reports and regulatory filings.
- Manage county contracts and renewals.
- Conduct employee performance reviews and bonus recommendations.
- Establish employee goals and encourage professional growth.
- Maintain strong customer relationships through regular follow-up.
- Assist with website improvements and operational initiatives.
What We're Looking For
- Lead by example.
- Positive, solution-oriented attitude.
- Honest, dependable, and accountable.
- Strong communication and organizational skills.
- Passion for customer service.
- Ability to improve processes and mentor others.
- Calm under pressure and self-motivated.
Leadership Expectations
- Remove obstacles so your team can succeed.
- Build trust through integrity and consistency.
- Foster teamwork and accountability.
- Continuously improve systems and customer service.
- Be someone employees and customers can count on.
Qualifications
Previous leadership experience preferred. Strong organizational, communication, and problem-solving skills. Experience in operations, customer service, business management, or
accounting is required.
Work Schedule
Full-time leadership position. Typical schedule is at least 45 hours per week with flexibility as needed. Periodic travel to meet with customers, and industry events may be required.
Why Join Reliance?
We're looking for someone who wants more than a job. We want a leader who enjoys making a difference, values long-term relationships, and takes pride in helping build a company known for integrity, innovation, and exceptional customer service.
We believe leadership is earned by example, not by title. The person who succeeds in this role will be willing to jump in wherever needed, support their team, and never ask someone else to do a job they wouldn't do themselves.
Compensation
Salary will be negotiated based on experience and previous successful performance history.
Pay: $62,632.84 - $100,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Retirement plan
Work Location: In person
Salary : $62,633 - $100,000