Inside Sales Representative

Inside Sales Representative 1 Department: Inside Sales Reports To: Inside Sales Manager / General Manager FLSA Status: Non-Exempt Company Summary EMJ is a leading supplier of Steel and Aluminum Bar, Tubing, and Plate to manufacturing companies in North America and around the world. Our broad network of facilities, superior inventories, extensive value-added processing capabilities, and world-class technology enables EMJ to provide unsurpassed service to our customers. Job Summary This position is part of the Inside Sales job family, responsible for promoting and maintaining sales by originating and developing leads, performing sales (over the phone or email), and handling incoming inquiries. The role is key in selling both fabricated and non-fabricated steel to industrial establishments using metallurgy and product applications. The representative manages customer relationships, processes orders, provides delivery and product details, and supports the sales process, occasionally performing outbound follow-ups and coordinating with operations and the Test Reports Department. Sales Incentive Program Eligible Inside Sales Representatives participate in a quarterly Sales Incentive Program designed to reward performance in alignment with company goals. Incentives are based on individual gross profit billed, as well as a pooled bonus distributed based on team performance and sales management-defined programs. What We Offer Medical, dental, and vision coverage with affordable employee contribution rates. 401(k) plan with company match up to 4%. Life and AD&D insurance, short- and long-term disability coverage. Employee Assistance Program (EAP), including counseling, legal, and financial support. Paid Time Off (PTO) and 9 paid holidays. Flexible Spending Accounts for healthcare and dependent care. Wellness incentives and access to LiveHealth Online. Employee discount program with over 30,000 deals. Community engagement and volunteer opportunities. Physical Requirements Stand or Sit(Stationary position), Walk(Move, Traverse), Use hand/fingers to handle or feel (Operate, Activate, Use, Prepare, Inspect, Place, Detect, Position), Talk/hear(Communicate, Detect, Converse with, Discern, Convey, Express oneself, Exchange information), See (Detect, Determine, Perceive, Identify, Recognize, Judge, Observe, Inspect, Estimate, Assess), Reaching, Repetitive Motion Function in the Job Sedentary Work- Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Job Function Essential Job Duties Sell products for distribution to business and industrial establishments or individuals at sales office. Serve as the primary contact for customers, maintaining customer relationships and addressing issues with assigned accounts. Manage customer accounts to grow business opportunities. Develop sales strategies and action plans to assess buying potential and product requirements. Develop new prospects and interact with existing customers to increase sales. Respond to incoming calls and email inquiries; take and process sales orders. Determine pricing and delivery charges using computer systems and customer history. Coordinate with the Test Reports Department for certification requirements. Resolve customer issues and discrepancies. Maintain customer records in automated systems. Make outbound follow-up calls and cold calls. Highlight product features and answer technical product questions. Monitor customer satisfaction and promote continuous improvement feedback. Enter and follow up on quotations in appropriate systems. Negotiate pricing and agreements within guidelines. Facilitate execution of agreements and coordinate with operations. Stay up to date on industry knowledge, competitors, and business trends. Maintain working knowledge of company products, services, and policies. Collaborate with sales and operations teams to increase sales penetration. Adhere to all safety processes and protocols.