What are the responsibilities and job description for the Quality Assurance Specialist position at Reliance Partners?
Job Title: Quality Assurance Specialist
Job Summary:
We are seeking a detail-oriented Quality Assurance Specialist to support and enhance operational accuracy and consistency across our organization. This role is responsible for overseeing quality processes, managing offshore teams, ensuring data integrity, and implementing standardized procedures. The ideal candidate is highly organized, analytical, and comfortable working cross-functionally to maintain high-quality standards.
Key Responsibilities:
- Assist with setting up and maintaining accounts and certificates in internal systems, making sure information is accurate and complete
- Support teams handling policy processing, certificates of insurance (COIs), and data entry to help ensure work is completed accurately and on time
- Help monitor data across systems and flag any inconsistencies in policy information
- Follow established quality assurance guidelines and help identify opportunities to improve processes
- Assist in reviewing commission details and carrier information to ensure accuracy
- Participate in routine audits to help maintain data quality and identify areas for improvement
- Work with other teams to support efficient workflows, maintain accurate data, and assist with onboarding new clients to ensure a smooth experience
Qualifications:
- Bachelor’s degree or equivalent work experience (preferred)
- Strong attention to detail and problem-solving skills
- Excellent organizational and time management abilities
- Clear written and verbal communication skills
- Experience with data management and systems (EPIC or similar platforms preferred)
- Experience with process improvement or workflow optimization
- Ability to adapt to changing processes and drive continuous improvement
Work Environment:
- Fast-paced environment
- High volume of policy transactions and documentation
- Collaborative, team-oriented setting with cross-functional communication
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