Inside Tech Support

General Expectations

• Regular, dependable, and predictable on-site attendance
• Comply with all applicable company policies, procedures, and patient protocols. Comply with all current government regulations and professional standards respecting patient care.
• Develop and maintain working knowledge of current Speech Therapy products, and other services offered by the organization and all applicable insurance guidelines for coverage and reimbursement.

Duties and responsibilities

• Fills orders by transferring orders to fulfillment; communicating expected delivery date; explaining stock-outs.
• Maintains communication equipment by troubleshooting, reporting, and tracking problems.
• Maintains and improves quality results by following standards, recommending improved policies and procedures.
• Updates job knowledge by studying new product descriptions; participating in educational opportunities. 
• Accomplishes department and organization goals by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments.
• Installing and configuring computer hardware operating systems and applications
• Troubleshooting system and network problems and diagnosing and solving hardware or software faults
• Assist with implementation of quality improvement program to meet company and accreditation standards.
• Ability to receive equipment that is returned per accreditation standards and tag equipment appropriately at time of receiving while using universal precautions.
• Ability to greet all customers with a cheerful outlook when come into a facility and make sure you address all their needs prior to leaving.
• All other duties as assigned.

Experience & Qualifications include:

• High School Education required.
• Ability to work independently.
• Outstanding Communication and presentation skills – both written and oral
• Excellent analytical, reasoning, and critical thinking skills
• Courteous Customer Service (internally and externally)
• System Proficiency (Microsoft Office 365, Sharepoint, Azure, 10-key skills, AAC Software, and other needed software applications)
• Excellent computer skills
• Operating Systems including Windows 10, Apple iOS Linux, and Mac OS.
• Network management experience including using systems such as Cisco.
• Must love helping People (both internally and externally)
• Elevated level of attention to detail
• Positive influence on all employees
• Able to manage multiple priorities and close the loop when interrupted.
• Able to demonstrate a high degree of passion and energy whilst maintaining a positive outlook.

Physical requirements

While performing the duties of this position, the employee may be required to stand for extended periods of time and must talk and hear. Occasional stooping, bending, twisting, and crouching may be required. The employee sits, walks, kneels, and reaches with hands and arms. May be required to lift and/or move up to 50 lbs. Specific vision abilities required by this job include distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

This description is a summary of the functions of this position. Other duties may be assigned as needed. RM Speech LLC reserves the right to review and adjust this job description as business needs dictate. 

Salary : $16 - $18