What are the responsibilities and job description for the Associate Director of Residential Operations position at Reliance Family Care Services, Inc.?
Our company was established with the goal of helping individuals live their best lives in the community. We provide Residential Habilitation and In-Home and Community Services for individuals with intellectual disabilities, and Home Care Services to seniors and others in the comfort of their homes. We provide person-centered care. We understand that going the extra mile is what sets our organization apart, allowing us to boost our individuals’ quality of life.
Position Summary:
The Associate Director of Residential Operations is a dynamic leader responsible for ensuring that all residential sites operate in full compliance with 6400 regulations and RFCS’s internal policies. This role oversees the day-to-day performance of Site Supervisors and Field Supervisors, drives quality improvement, and ensures excellence in care delivery, staff management, and individual outcomes. The Associate Director is a strategic partner in shaping culture, ensuring safety, and upholding our core values: accountability, collaboration, and dignity of care.
Key Responsibilities
Leadership & Oversight:
- Provide direct supervision and support to Site and Field Supervisors.
- Ensure consistent implementation of RFCS standards and values across all CLA homes.
- Lead weekly supervisor meetings with structure, clear outcomes, and accountability.
- Support a culture of proactive problem-solving and continuous improvement.
Regulatory Compliance & Quality Assurance:
- Ensure compliance with Pennsylvania 6400 regulations.
- Oversee site audits, internal monitoring, and corrective action plans.
- Partner with compliance, nursing, and HR teams to address deficiencies.
- Champion best practices and develop systems to prevent compliance drift.
Staff Management & Development:
- Support hiring, training, and onboarding of staff.
- Monitor performance and implement improvement plans as needed.
- Partner with the Trainer to ensure training compliance.
- Promote a healthy team dynamic and uphold RFCS’s 'No Assholes' policy
Individual Care & Wellness:
- Ensure individuals receive appropriate services and support to maintain the utmost health and safety.
- Respond to serious incidents or behavioral concerns promptly.
- Advocate for individual dignity and community integration.
Operations & Oversight:
- Monitor staffing, callouts, overtime, and morale.
- Ensure homes are clean, supplied, and well-maintained.
- Oversee individual funds and PEX card usage and weekly reconciliations.
- Collaborate with HR on disciplinary issues.
Communication & Coordination:
- Serve as liaison between residential teams and leadership.
- Maintain communication with internal departments and external stakeholders.
- Represent RFCS in meetings with Program Specialists and others.
Qualifications:
- Bachelor’s degree in Human Services, Healthcare, or related field (Master’s preferred).
- 3–5 years of leadership experience in IDD services or residential operations.
- Strong knowledge of Pennsylvania 6400 regulations.
- Proven leadership and accountability skills.
- Excellent communication skills.
- High emotional intelligence and conflict management skills.
- Organized, tech-savvy, and solutions-oriented.
Competencies:
- Leadership & Accountability
- Regulatory Knowledge (6400)
- Team Coaching & Performance Management
- Crisis Management & Decision Making
- Attention to Detail & Documentation
- Compassion & Advocacy for Individuals
Working Conditions:
- This position requires regular travel between RFCS residential sites. Must be available to respond to after-hours emergencies as needed. A flexible schedule and weekend availability is expected.
- RFCS is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and individuals we serve.
Competitive Benefits:
- Comprehensive Benefits Package (Medical, Dental, Vision)
- Paid Holidays—10 Days
- Generous Paid Time Off - 2 weeks of vacation – accrue up to 80 hours annually.
- One week of sick time
- Carry over option for vacation, up to 40 hours.
- 2 days of bereavement leave for immediate family members.
- Life mart via ADP – sign up for this free service from ADP.
- Coming soon 401K
- Career Growth Opportunities
Job Type: Full-time
Salary : $6,400