What are the responsibilities and job description for the Help Desk Technician position at Reliable Technology Services, Inc.?
Company Profile:
Reliable Technology Services is progressive IT Company that has been serving clients throughout the Mid-Atlantic region with professional IT services since 2003. We specialize in providing quality managed IT services, hardware and software implementation, maintenance and cloud services to our dedicated clients.
Description:
The Support Technician provides IT support services to Reliable Technology client employees, desktops and servers. They work with Senior Management to install, configure, and maintain client computers, laptops, and servers. They assist in the documentation of all client IT assets including hardware and software. They provide training to client employees on software and Standard Operating Procedures (SOP’s) as directed by Senior Management.
Primary Responsibilities:
- Troubleshoot, resolve, and document trouble tickets related to technical difficulties with client hardware, software, and networks.
- Provide hands-on support, trouble-shooting efforts, and remediation in a timely fashion.
- Work and interface with clients on a daily basis
- Install, configure, and harden client workstations and laptops
- Configure user accounts, user profiles, and system policies within Microsoft Active Directory Domains
- Assist with the development, review, and implementation of various SOP’s for clients
- Assist in software and equipment patching and maintenance for clients
- Assist in network documentation and asset inventory for clients
- Actively contribute to ongoing process improvements within company and client networks
- Participate in rotational after-hours emergency support services for client networks
- Participate in ongoing training program
- Limited local travel required to support client offices
- Performs various other duties as required
Secondary Responsibilities:
- Assist Network Engineering teams and CIO in specific project tasks as directed
- Assist in the configuration and maintenance of client servers, switches, and routers
Minimum Qualifications:
- Ability to pass background check
- Participation in Company Drug Program
- Valid driver’s license required
- High School Diploma
- BS degree in Computer Science/Engineering or related active Certifications proving competency
- Good oral and written communication skills
- Good organizational and time management skills with the ability to multi-task on simultaneous projects
- Ability to solve complex IT issues with little to no supervision
- Ability to interact with various personalities using tact and diplomacy
- Knowledge of various virtualization technologies, specifically VMware platforms
- Knowledge of various network servers, storage arrays, routers, switches, and desktop platforms
- Comptia Network certificate
- 3 years’ experience working in Helpdesk environment
- 3 years’ experience working in or with the following:
- Microsoft Windows Server 2012/2016/2019
- Microsoft Active Directory
- Microsoft Exchange Server 2013/2016
- Microsoft Office 365
- Microsoft Client Operating Systems including Windows 8 and Windows 10
- Microsoft Office 2013/2016/2019
- Knowledge of various network practices and protocols including but not limited to TCP/IP, IPSEC, VPN, RDP, LDAP, EIGRP, DFS, DFSR, NAT
Additional Preferred Qualifications:
- Experience with Kaseya management system in an MSP environment.
- Experience working with AutoTask
- IT certifications from CompTIA, Microsoft, and VMware.
Job duties and responsibilities are subject to change based on changing business needs and conditions. This position is a full time salary benefits.
RTS is proud to be an Equal Opportunity Employer. We value diversity and maintain a drug-free workplace.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Health insurance
- Professional development assistance
- Vision insurance
Ability to Commute:
- Lutherville-Timonium, MD 21093 (Required)
Ability to Relocate:
- Lutherville-Timonium, MD 21093: Relocate before starting work (Required)
Work Location: In person
Salary : $50,000 - $65,000