What are the responsibilities and job description for the Analytics & Insights Analyst position at Reliable Software Resources?
Job Details
Job Role: CS-Analytics & Insights Analyst
Location: Newark, NJ
Duration: 9 Months
KEY RESPONSIBILITIES
- Data analysis – Obtain, manipulate, and analyze data to answer specific or open-ended questions, utilizing statistical approaches as needed, and distill actionable insights. Understand Customer Care’s business processes, identify root causes to business problems using data, and make recommendations.
- Data visualization – Understand requirements, gather data from various data sources, conduct business analysis, and provide quantitative insights through presentations, reports, and dashboards
- Project support – Support CS initiatives through the lifecycle of ideation, opportunity sizing, strategy and measurement definition, and reporting / impact assessment. Provide analytics team perspective in the setup of A/B tests and subsequent reporting of test results (pre and post-optimization analyses).
- Digital SME – Act as a subject matter expert on best-in-class digital analytics and optimization. Discover customer insights by profiling across a variety of attributes and creating / optimizing actionable segments. Implement a digital analytics roadmap developing processes around analytics collection, quality, governance, and standardization across Customer Care’s digital properties.
- Data Integration – Support onboarding and configuration of analytic tools and support connection of digital data to other reporting tools like Tableau and QuickSight.
BASIC QUALIFICATIONS
- BA/BS in Engineering, Business Analytics, Information Systems, Statistics, or other quantitative field
- 5 years of related experience in analytical roles, including 1 years in digital analytics
- Excellent problem-solving skills, self-motivated, and able to manage multiple competing priorities
- Solid understanding of data concepts (databases, schemas, warehousing, ETL, data quality, etc.)
- Experience with complex data gathering and analysis (e.g. SQL, Python, Excel)
- Experience creating dashboards for data storytelling with a data viz tool (e.g. Tableau, AWS QuickSight)
- Deep knowledge and comfort with Adobe Analytics
- Experience with A/B testing tools (Adobe Target preferred)
- Experience applying statistical concepts (distributions, hypothesis testing, confidence intervals) to real-world applications
- Proven ability to translate complex findings from qualitative and quantitative data into recommendations. Ability to summarize in-depth analyses into concise and actionable insights for senior managers and directors.
- Strong interpersonal skills and the ability to build trust and partnerships with key stakeholders
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