Oxygen Dispatch & Scheduling Assistant

Equal Opportunity Employer/Disability/Veterans

At Reliable Respiratory, we provide the highest quality CPAP, BiPAP, AutoPAP, Masks, Nebulizers, and Oxygen Equipment, along with professional, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best airway management care possible for sleep apnea and asthma.

Job Purpose

The Oxygen Dispatch and Scheduling Assisting will support the Oxygen Department in the areas of dispatch, scheduling and deliveries. This position will be based in our Norwood office M-F 10:00AM-6:30PM.

Oxygen Dispatch/Scheduling Assistant Duties and Responsibilities

• Assist in coordinating appointments and daily routes for Delivery Driver Technicians and Respiratory Therapists.


• Handle incoming oxygen related communications from customers and referrers in a timely, professional, and friendly manner.


• Take incoming oxygen troubleshooting calls, voicemails, and emails.


• Process recurring orders via, phone, email, or in person in accordance with Reliable Respiratory’s processing procedures and guidelines.


• Other tasks and duties as required.

Basic Qualifications

• 21 years of age or older


• Must be eligible to work in the United States and not require work authorization from us now or in the future


• Must have High School diploma or equivalent 


• Have a valid and current driver’s license from the state of residence 


• Have at least 3 years verifiable driving experience 


• Have no more than 2 moving violations or at fault accidents on the driving record within the past 3 years


• Have no misdemeanor conviction relating in any way to the operation of a motor vehicle where you have been convicted of, or released from incarceration, within the past three years (other than a first conviction for any of the following misdemeanors: drunkenness, simple assault, speeding, minor traffic violations, affray or disturbance of the peace) and no felony convictions

Required Skills 

• Effective and professional verbal and written communication skills


• Ability to reconcile multiple shifting logistical factors for each appointment


• Ability to work independently to investigate and make decisions


• Computer skills (Microsoft Office)


• Ability to work flexible hours and be on-call outside of normal business hours when required


• Ability to comply with guidelines both internal and industry-imposed


• Bilingual in English and Spanish preferred

Competencies

• Communication Skills


• Dependability 


• Ethics


• Organizational Skills 


• Technical Skills


• Result Driven 


• Sense of Urgency 

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to communicate and convey information with appropriate parties. The job requires a stationary position for long periods of time.


• The role routinely uses standard office equipment such a computer, phones, and printers/scanners

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. 

• This job operates in a professional office environment


• The noise level in the work environment is usually moderate to loud

Direct Reports – None 

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Reliable Respiratory, INC participates in E-Verify. E-Verify is a web-based system that allows an employer to determine an employee's eligibility to work in the US using information reported on an employee's Form I-9. The E-Verify system confirms eligibility with both the Social Security Administration (SSA) and Department of Homeland Security (DHS). For more information, please go to the USCIS E-Verify website.