Customer Representative- RT Equipment Support

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.

Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible. This position will be hybrid in office/WFH and visiting patients in their homes. We are looking for Full-Time or Part-Time!

Job Purpose

The Customer Representative - RT Equipment Support person is responsible for supporting and maintaining the obstructive sleep apnea population in Massachusetts by providing technical knowledge, skills and assistance.

Duties and Responsibilities

• • Luna G3 APAP and ResMed APAP
  • Luna 3B BPAP and ResMed BPAP
  • Mask fitting
  • Oxygen concentrators and regulators

• Provide telehealth instruction to Massachusetts patients and/or caregivers on the proper use of certain equipment and/or respiratory care procedures—escalating to a Respiratory Therapist as appropriate.
• Serve as a liaison between the patient and other members of the health care team as required.
• Participate in mandatory in-services and other trainings as scheduled.
• Participate in ongoing education and training sessions regarding respiratory patient care.
• Keep all financial and patient information confidential, in accordance with company mandate and HIPAA security standards.
• Coordinate with the Customer Success team on scheduling patient visits and equipment set-up.
• Develop good working relationships with the patients and their families.
• Follow proper company policies and procedures and ensure timely documentation.
• Participate in the on-call rotation as needed.
• Under Massachusetts General Law 112 23V (e), complete 500 hours under the direct supervisor of a Massachusetts Licensed Respiratory Therapist. See Chapter 185 for more information.

Basic Qualifications

• Must be eligible to work in the United States and not require work authorization from us now or in the future.
• Valid US driver’s license with no more than 2 moving violations or at fault accidents within the last 3 years.
• 18 years of age or older.
• Must be eligible to work in the United States and not require work authorization from us now or in the future.
• 1 year of customer service experience.
• Experience with respiratory equipment preferred.
• Efficient skills utilizing a PC/iPad/software for email, documentation, notes etc.

Required Skills

• Effective and professional verbal and written communication abilities
• Great customer service skills
• Professional computer experience (especially Microsoft Office Suite)
• Ability to work independently to investigate and make decisions
• Strong attention to detail
• Outstanding organizational skills
• Ability to prioritize and complete work amidst interruptions in a busy work area
• Ability to comply with guidelines both internal and industry-imposed
• Bilingual in English and Spanish preferred

Competencies

• Communication
• Dependability
• Ethics
• Organizational Skills
• Technical Skills
• Customer Service
• Result Driven

Work Environment & Physical Demands

The physical demands described here are representative of those that must be met by the Customer Representative- RT Equipment Support to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the Customer Representative- RT Equipment Support iis regularly required to maintain a stationary position; place, detect, inspect, position equipment or other elements of the assigned tasks, communicate, exchange information and converse with patients, vendors, coworkers.

The Customer Representative- RT Equipment Support is occasionally required to move, traverse, ascend/descend, balance or position self to complete the assigned tasks. The Customer Representative- RT Equipment Support must regularly exert up to 50 pounds of force, and/or a significant amount of force to move, position, transport, install objects. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those a Customer Representative- RT Equipment Support encounters while performing the essential functions of this job. While performing the duties of this, the employee is frequently exposed to cleaning product fumes and dust and is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate to loud. This job entails possible occasional exposure to body fluids which can contain blood-borne pathogens. This position may entail possible exposure to hazardous material including liquid or gaseous oxygen.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.