Benefits Specialist

Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need of respiratory, diabetes, urology, and maternity support. Equipment provided includes, CPAPs, BiPAPs, AutoPAPs, nebulizers, oxygen equipment, ventilators, CGM devices, insulin pumps, and breast pumps.

Each patient is treated with professionalism, understanding, and attentive service. We care about our customers, work closely with the medical community, and have highly skilled staff ready to assist customers in receiving the best care possible.

The Benefits Specialist is responsible for updating the Patient’s insurance and demographic information in Reliable Respiratory’s electronic health record system and obtaining benefits and eligibility information from the insurance company to achieve successful payment of claims. The Benefits Specialist will also provide exceptional service to our patients and their families, payors, providers and team members.

• Provide exceptional service every time.
• Meet or exceed annual performance indicators as outlined by organizational leadership.
• Complete assigned tasks and worklists in a timely manner.
• Update patient demographics and ensure patient charts are up to date and accurate.
• Update patient insurance policies in Reliable Respiratory’s electronic health record system and task the associated team to update any renting sales orders, existing prior authorizations and/or CMNs (Certificate of Medical Necessity).
• Verify patients’ insurance eligibility, including contacting payors to investigate and verify the terms and benefits of patients’ insurance policies and costs.
• Work with team to maintain the process document to verify in-network and out of network insurances for billable HCPC and procedure codes.
• Handle incoming communications from customers and referrers in a timely, professional, and friendly manner.
• Comply with all policies and procedures established by the company and the company's regulatory bodies.
• Actively participate in meetings as necessary.
• Perform other duties and special projects as assigned and directed.

• Must be eligible to work in the United States and not require work authorization from us now or in the future
• 18 years of age or older
• Associate’s degree required or 2 years of relevant (authorization, claims, billing) experience

• Demonstrates effective problem solving.
• Listens attentively to people’s ideas and concerns.
• Makes decisions in a timely manner when the options are clear and there is little pressure or risk.
• Maintains balance through unexpected circumstances.
• Acts without being asked or required to do so.
• Exercises excellent judgment in all aspects of the execution of job duties.
• Effective and professional verbal and written communication abilities.
• Seeks to improve in all aspects of work performance.
• Responds to internal and external inquiries in a timely manner.
• Excellent customer service skills; especially in high intensity situations
• Strong attention to detail.
• Proficient in the use of computer applications (especially Microsoft Office Suite).
• Ability to work independently.
• Ability to work in collaboration with others.
• Ability to prioritize and complete work amidst interruptions in a busy work area.
• Ability to comply with internal and industry-imposed guidelines/regulations

• Customer Service
• Ethics
• Organization Skills
• Productivity
• Results Driven
• Computer Skills

• While performing the duties of this job, the employee is regularly required to communicate and convey information with the appropriate parties. The job requires assuming a stationary position for long periods of time
• This role routinely uses standard office equipment such as computers, phones, and printers/scanners

• This job operates in a professional office environment
• The noise level in the work environment is usually moderate to loud