What are the responsibilities and job description for the Location Supervisor position at Reliable Medical?
Location Supervisor
Since our doors opened in 1989, Reliable Medical has been committed to improving the lives of all who entrust us with their care and those who we entrust to provide it. We strive to be the premier provider of complex mobility solutions and other critical services for customers seeking compassionate care and optimal outcomes. Our mission is to improve the lives of those we serve by providing best in class service to customers, education, product expertise and dedicated partnership to clinicians, and development, career satisfaction and work-life balance to our team members. We aspire to bring our mission to new communities and to reinvest our growth into improving lives, treating one another and our customers, like family.
Brief description
The Location Supervisor is responsible for overseeing the full scope of branch operations, including managing transaction cycles, controlling margins and expenses, and contributing to revenue goals. In addition to supervisory duties, the Location Supervisor also carries a regular workload, handling key administrative tasks such as triaging referrals, verifying insurance plans, scheduling ATP evaluations, and managing patient accounts. The Supervisor ensures that all aspects of sales, service, delivery, and customer relations are executed effectively and in alignment with company standards and compliance requirements. This role supports the branch's success and profitability by driving operational excellence and maintaining high performance across teams, while assisting with quality improvements.
Supervisory Responsibilities
- Directly supervises a team that includes technicians, warehouse personnel, and administrative support staff.
- Manage staff schedules, ensuring the branch is adequately staffed to meet operational needs.
- Support training initiatives, providing feedback and coaching to branch personnel.
- Collaborate with HR to address employee relations, staffing, and performance management.
- Foster a productive and positive work environment for all staff.
Essential Functions
- Oversee branch operations, managing transaction cycles, margins, expenses, and revenue goals, aligning with the organization's financial objectives.
- Carry a regular administrative workload, including triaging referrals, verifying insurance plans, scheduling ATP evaluations, and managing both the creation and accuracy of patient accounts.
- Assist the sales team to enhance productivity and improve transaction cycles for optimal results.
- Supervise and manage scheduling, performance, and direct supervision of service and delivery teams, ensuring efficient order fulfillment and client delivery.
- Ensure customer service programs align with company standards, driving high client satisfaction.
- Ensure branch compliance with all company policies, as well as federal, state, and local regulations.
- Lead quality improvement initiatives within the branch, ensuring adherence to productivity and performance standards.
- Track and report key performance metrics to the Area Director and RVP, highlighting branch performance and improvement areas.
- Participate in final interviews for candidates and support the onboarding and training process to maintain staffing levels.
- Handle client concerns and resolve issues to ensure ongoing customer satisfaction at the branch level.
- Oversee the maintenance of branch facilities, vehicles, and other assets.
- Manage branch sales and rental inventories, ensuring cost-effective inventory control.
- Contribute to short- and long-term branch goals, operational procedures, and strategic plans.
- Monitor branch programs and operations, making improvements to enhance overall performance.
- Assist in developing annual budgets, ensuring branch financial direction aligns with company objectives.
Qualifications and requirements
- Minimum 3 years of supervisory experience, ideally within the healthcare industry or related sector.
- Strong operational and administrative background.
- Proficiency in Microsoft Office Suite.
- Basic understanding of P&L statements and financial profitability models.
- Strong decision making, organizational, and time management skills.
- Ability to communicate effectively with staff, customers, and external partners.
- Knowledge of federal, state, and local compliance regulations.
Competencies
- Ability to lead, motivate, and develop staff to achieve branch objectives.
- Strong team building and conflict resolution skills.
- Excellent verbal and written communication skills, with the ability to communicate across all levels of the organization.
- Skilled in optimizing operations to maintain efficiency and ensure high-quality standards.
- Solid understanding of financial performance metrics, including budgets and profitability.
- Ability to analyze data and make informed decisions that benefit the branch’s success.
- Commitment to outstanding customer service.
- Ability to resolve client concerns with professionalism and tact.
- Proactive in identifying challenges and implementing solutions.
- Ability to adapt to changes in business needs and operations.
- Openness to continuous learning and development.
Physical Requirements
- Ability to work in a fast-paced environment.
- Occasionally required to lift objects weighing up to 25 pounds.
- Frequent standing, walking, and sitting.
- May be required to travel within the region as needed.
Our Commitment to you:
- Work-Life Balance and Flexibility: Enjoy a guaranteed 40 hours per week, with no weekends required.
- Comprehensive Health Coverage: We provide excellent health, dental, and vision insurance coverage to prioritize the well-being of yourself and your family.
- Generous Paid Time Off: Maintain a healthy work-life balance with our generous PTO policy, including vacation days and paid holidays.
- Professional Development Opportunities: Grow your skills and advance your career with access to professional development opportunities including education programs, ongoing training, company sponsored workshops/events.
- Retirement Savings Plan: Prepare for your future with our 401(k) retirement savings plan, which includes company matching contributions.
- Wellness Programs: Participate in our wellness initiatives, such as wellness challenges and access to mental health resources, to support your overall well-being.
- Inclusive and Diverse Workplace: Be part of an inclusive team where everyone's contributions are valued and respected.
- Volunteer Opportunities: Additional paid time off to volunteer and support community initiatives. This benefit is known as “VTO – Volunteer Time Off”.
- Employee Recognition Programs: Awards and celebrations for outstanding achievements.
- Service Awards: Recognition for long-term employees with milestone rewards.
- Parental and Childbirth Leave: Receive support and time off for parental and childbirth leave to prioritize family needs during significant life events.
At Reliable Medical, we prioritize your well-being and growth,
providing benefits that make your career journey both rewarding and fulfilling.
Join us and experience the difference!
Reliable Medical is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.