What are the responsibilities and job description for the Customer Service Representative position at Reliable Heating & Air?
Join the Nation's #1 Trane Dealer: Reliable Heating and Air is growing, and we are looking for Customer Service Representatives to join our team! We offer Hourly Generous spiff programs, uncapped earning potential, high inbound and out-bounding call volume opportunities, and an opportunity to gain experience with full benefits. We care deeply about training and development. Apply now for an opportunity to join the team today!
Summary
The Customer Service Representative handles customer questions, concerns, and inquiries with the highest degree of courtesy and professionalism to resolve customer issues with first-call resolution and provide every customer with the ultimate customer experience. The hours for this position are Monday - Friday 9AM - 6PM, with rotating weekends. This role is 100% on site at our Kennesaw, GA location.
Essential Functions
- Answer incoming phone calls from customers and other office duties as assigned.
- Actively promote and offer all company products, services, and promotions to every customer, ensuring they are informed of all available options.
- Maintain the required number of calls per shift while achieving weekly and monthly sales targets to support department goals.
- Maintain good customer relations and ensure that all your calls meet company standards.
- Input all service requests into Service Titan
- Handle and resolve a variety of customer concerns, complaints and questions by phone and text message across all lines of business while documenting dispatches thoroughly.
- Resolve problems by clarifying issues, research, exploring answers and alternate solutions.
- Communicate with customers on the status of service calls.
- Perform outbound calls to schedule preventative maintenance and tune ups.
- Follow up on complicated calls to ensure customer satisfaction.
- Perform other duties as assigned.
Qualifications
- High School diploma or equivalency required.
- 1-2 years of customer service experience preferred
- Inside sales/upselling experience preferred.
- Excellent verbal and written communication skills.
- Ability to multi-task
- Critical thinking and problem-solving skills.
- Proficiency in typing and basic computer skills.
- A can-do attitude with a high degree of integrity, sense of urgency and attention to detail.
- Adept learner
- Must be able to follow directions and work independently.
- Must have the ability to work rotating weekends
“Please note that any offer of employment is conditional upon successful completion of a background check, drug screen, and motor vehicle record review (as applicable).
Reliable is proud to be an equal opportunity employer, celebrating diversity and creating an inclusive environment for all employees. We do not discriminate in our employment practices based on race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, genetic information, pregnancy or related condition, marital status, military or veteran status or any other basis protected by federal, state, or local law.”