What are the responsibilities and job description for the Repair Entry Assistant position at Reliable Equipment & Service Co Inc?
Reliable Equipment in Warminster is looking for a full-time Repair Entry Associate.
Responsibilities:
- Enter and maintain information into X3, ensuring its accuracy.
- Responsible for receiving incoming repairs to be processed through Fed-Ex, UPS.
- Verify customer information, including address, account number and phone number, to ensure effective order delivery and for future follow-up.
- Properly identify tools catalog number, tagging and labeling the repair
- Follow up with customers on any questions regarding the repair.
- Fielding phone calls and answering questions from customers as well as our sales team regarding repairs received.
- Responsible for signing in Sublet repairs and shipping out Sublets.
- Respond swiftly and courteously to customer inquiries.
- Effectively communicate repair requirements to other departments in-house (assembly, shipping, etc.).
- Keep repair area well organized on pallets and shelving.
- Effectively communicate status of repairs to the customer/ Management Team.
- Maintain and keep clean the Repair Entry area (sweeping, cleaning up spills etc.)
- Other duties as assigned.
Qualifications:
- High school diploma or equivalent required
- Must be reliable and dependable with a strong work ethic.
- Strong computer skills including Microsoft Office
- Strong decision making and problem-solving skills.
- Excellent verbal and written communication skills as well as telephone manners.
- Prior experience working in a manufacturing environment preferred but not required.
- Familiarity with tools is preferred but not required.
- Must be able to pass a drug test, criminal history and background check.
Benefits:
Reliable Equipment offers a competitive benefits package which includes Medical, Dental, Vision, 401K with company match, STD, LTD, Life Insurance, FSA, paid time off and much more.
Reliable Equipment is committed to the principle of equal employment opportunities for all people and embraces diversity. Furthermore, Reliable Equipment does not discriminate as Reliable Equipment is an equal opportunity employer. Reliable Equipment does not discriminate against any person on the basis of race, color, religion, national origin, age, sex (including pregnancy, childbirth and related medical conditions), disability, genetics, citizenship status, military service, or any other status protected by law, in matters pertaining to employment opportunities.