What are the responsibilities and job description for the Business Development Manager position at Reliability Solutions?
Position Summary
Reliability Solutions is seeking a Business Development Manager to drive new customer acquisition and expand our presence throughout the Western United States. They will build trusted relationships with plant and corporate decision-makers, understand customers’ operational challenges, and connect those needs with Reliability Solutions’ services and technology.
The successful candidate will preferably be based out of our Las Vegas, Nevada office and will be motivated by building relationships, developing new markets, and helping industrial organizations improve reliability, asset performance, and operational results.
Previous sales experience is an asset but is not required. We recognize that professionals who have lived the challenges of maintenance, reliability, and plant operations can bring valuable credibility and insight to a consultative sales role. Sales-process, CRM, product, and solution training will be provided.
Key Responsibilities
The Business Development Manager will promote and sell Reliability Solutions’ complete portfolio, including:
The ideal candidate understands industrial customers and is motivated to help them solve meaningful maintenance and reliability challenges. They may already be an accomplished industrial sales professional, or they may have developed their expertise directly in a plant, maintenance, reliability, engineering, or operations environment and are ready to transition into sales. They are comfortable initiating conversations, asking thoughtful questions, building trust, and following through consistently. They combine technical or industry credibility with commercial curiosity, discipline, resilience, and a genuine interest in developing new business.
Success in this position requires a willingness to open new doors, build strategic relationships, learn a structured sales process, and demonstrate how Reliability Solutions can help customers reduce maintenance costs, improve asset performance, and achieve stronger operational results.
Reliability Solutions is seeking a Business Development Manager to drive new customer acquisition and expand our presence throughout the Western United States. They will build trusted relationships with plant and corporate decision-makers, understand customers’ operational challenges, and connect those needs with Reliability Solutions’ services and technology.
The successful candidate will preferably be based out of our Las Vegas, Nevada office and will be motivated by building relationships, developing new markets, and helping industrial organizations improve reliability, asset performance, and operational results.
Previous sales experience is an asset but is not required. We recognize that professionals who have lived the challenges of maintenance, reliability, and plant operations can bring valuable credibility and insight to a consultative sales role. Sales-process, CRM, product, and solution training will be provided.
Key Responsibilities
- Prospect and acquire new manufacturing customers across the Western United States.
- Develop and execute a territory growth strategy aligned with company objectives.
- Build relationships with executive, plant, maintenance, reliability, engineering, and operations leaders.
- Conduct discovery meetings and develop customer-specific value propositions.
- Lead opportunities through the complete sales cycle, from prospecting to contract award.
- Develop business cases that connect Reliability Solutions’ offerings to measurable operational and financial outcomes.
- Maintain a healthy sales pipeline (minimum 3–4× annual quota) and accurate sales forecasts.
- Collaborate with technical experts to develop winning proposals and customer solutions.
- Represent Reliability Solutions at customer meetings, industry conferences, and networking events.
- Ensure all sales activities and opportunities are accurately maintained in the CRM.
- Continuously develop knowledge of Reliability Solutions’ offerings, customers, markets, and sales practices.
- Translate technical and operational needs into clear, customer-specific value propositions.
The Business Development Manager will promote and sell Reliability Solutions’ complete portfolio, including:
- Precision Maintenance Training
- Reliability Consulting
- Spartakus APM Software & AI-Driven Analytics
- Reliability Engineering Services
- Lubrication Program Design & Optimization
- Lubrication Training & Certification
- Minimum 5 more years of relevant experience in one or more of the following areas:
- Industrial maintenance or reliability
- Plant or manufacturing operations
- Reliability, mechanical, process, or industrial engineering
- Technical consulting or customer-facing advisory services
- B2B industrial sales or business development
- Proven track record of acquiring new customers and developing new markets.
- Experience selling technical or industrial solutions into manufacturing environments.
- Strong consultative selling, presentation, and negotiation skills.
- Ability to manage multiple opportunities, priorities, and customer relationships in a large geographic territory.
- Willingness and ability to travel throughout the Western United States (25-50%).
- Experience with CRM platforms (Salesforce, HubSpot, or equivalent).
The ideal candidate understands industrial customers and is motivated to help them solve meaningful maintenance and reliability challenges. They may already be an accomplished industrial sales professional, or they may have developed their expertise directly in a plant, maintenance, reliability, engineering, or operations environment and are ready to transition into sales. They are comfortable initiating conversations, asking thoughtful questions, building trust, and following through consistently. They combine technical or industry credibility with commercial curiosity, discipline, resilience, and a genuine interest in developing new business.
Success in this position requires a willingness to open new doors, build strategic relationships, learn a structured sales process, and demonstrate how Reliability Solutions can help customers reduce maintenance costs, improve asset performance, and achieve stronger operational results.