Application Processor

About Us:
At RELI Group, our work is grounded in purpose. We partner with government agencies to solve complex challenges, improve public health, strengthen national security, and make government services more effective and efficient. Our team of over 500 professionals brings deep expertise and a shared commitment to delivering meaningful outcomes. Behind every solution is a group of experts who care deeply about impact—whether we’re supporting data-driven decisions, modernizing systems or safeguarding critical programs.

• Receive, sort, open, and count incoming mail and application materials.
• Track mail receipts and establish the standard Date of Receipt for each submission.
• Use high-volume mail equipment to manage incoming correspondence efficiently.
• Open mail to assess content and determine routing based on document type and content.
• Screen incoming applications for completeness based on required field data; return incomplete or invalid applications to the sender with an explanatory letter.

• Sort and prepare application materials and correspondence for scanning.
• Operate high-volume scanning and imaging equipment to digitize documents.
• Perform document indexing and data entry from scanned images.
• Archive scanned documentation in appropriate systems; retrieve original hard copies as needed.

• Review and resolve application errors by verifying data and ensuring completeness.
• Contact external providers via phone or email for clarification on application details.
• Draft written correspondence requesting additional information as needed.
• Track and follow through on error-prone applications until resolution is achieved.
• Respond to incoming inquiries related to the error resolution process.

• Ability to work onsite 5 days a week in Windsor Mill, MD
• High school diploma or GED required.
• Strong verbal and written communication skills.
• Professional demeanor in all interactions, both internal and external.
• Ability to quickly and accurately screen and assess incoming mail.
• Proficiency in reviewing scanned documents and performing data entry from images.
• Experience operating high-volume scanning equipment and related imaging software.
• Excellent time management skills with the ability to meet deadlines and adapt to changing priorities.
• Self-motivated with the ability to work independently and collaboratively as part of a team.

EEO Employer:

RELI Group is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.

HUBZone:

We encourage all candidates who live in a HUBZone to apply. You can check to see if your address is located in a HUBZone by accessing the SBA HUBZone Map.

The hourly range for this position is $15.00 to $20.00. Actual compensation will depend on a range of factors, including but not limited to the individual’s skills, experience, qualifications, certifications, location, other business and organizational needs, and applicable employment laws. The estimate displayed represents the typical salary range for this position and is just one component of the total compensation package for employees. RELI Group provides a variety of additional benefits to its employees. For additional details on the benefits that RELI Group offers click here.