Salesforce Architect- Salesforce Voice & AWS Connect Integration

This role requires deep technical expertise in Salesforce architecture, CTI/telephony integrations, AWS services, and enterprise-level Salesforce implementations.

Responsibilities:

• Design and architect Salesforce solutions with a focus on Salesforce Voice and Amazon Connect integration.
• Lead end-to-end implementation of Salesforce Sales Cloud solutions aligned with business requirements.
• Integrate Amazon Connect (AWS Connect) with Salesforce using APIs, CTI adapters, Lambda, and related AWS services.
• Configure and optimize Salesforce Voice capabilities for inbound/outbound customer interactions.
• Develop scalable Salesforce customizations using Apex, Lightning Web Components (LWC), Visualforce, Flows, and integrations.
• Collaborate with business stakeholders, product owners, and technical teams to define solution architecture and technical roadmaps.
• Design data models, security architecture, automation workflows, and integration patterns.
• Implement REST/SOAP API integrations between Salesforce and external enterprise systems.
• Provide technical leadership, code reviews, best practices, and mentoring to development teams.
• Troubleshoot and resolve complex integration and platform issues.
• Ensure platform scalability, performance optimization, governance, and security compliance.
• Participate in deployment planning, CI/CD automation, and release management activities.

Requirements:

• Bachelor’s degree in Computer Science, Information Technology, or related field
• 5 years of Salesforce development/architecture experience
• 2 years of hands-on Amazon Connect / AWS integration experience

Required Skills:

• Salesforce Expertise
• Strong hands-on experience with Salesforce Sales Cloud
• Experience with Salesforce Service Cloud and Salesforce Voice
• Expertise in Apex, Lightning Web Components (LWC), SOQL, SOSL, Flows, and Salesforce APIs
• Strong understanding of Salesforce architecture, governance, and security model
• Experience with Salesforce integration patterns and middleware solutions
• AWS / Amazon Connect
• Strong experience with Amazon Connect integration
• Experience with AWS Lambda, API Gateway, IAM, CloudWatch, S3, and related AWS services
• Understanding of CTI integrations, telephony workflows, IVR, and call routing
• Experience integrating Salesforce Voice with Amazon Connect preferred
• Development & Integration
• Strong knowledge of REST/SOAP APIs and event-driven integrations
• Experience with JavaScript, HTML, CSS, and modern frontend frameworks
• Familiarity with CI/CD pipelines, Git, DevOps, and Agile methodologies
• Experience with MuleSoft or other integration platforms is a plus

Preferred Skills:

• Salesforce certifications preferred:
• Salesforce Application Architect
• Salesforce System Architect
• Salesforce Platform Developer I/II
• Salesforce Sales Cloud Consultant
• AWS certifications are a plus