What are the responsibilities and job description for the IT Specialist position at relaypro?
Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We’re on a mission that matters, and we're hiring for an IT Specialist who will thrive in a dynamic high-growth start-up environment.
Frontline workers are the lifeblood of our economy, and we're building the cloud platform that makes them better, faster and safer than ever before. Our cloud solution offers a data driven approach to frontline work through real time communications, real time location information and powerful real time data and insights. Here at Relay, we've designed, built and launched an entirely new product category and we're disrupting the handheld radio industry. What is it? A simple, rugged, internet-enabled smart-device, and all the software that runs with it, for B2B clients and frontline workers across multiple industries and verticals. We've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities.
We're seeking a motivated IT Specialist to provide desktop support across Windows, macOS, and Linux, mobile device support for remote and hybrid workers, and manage onboarding/offboarding. You'll also help administer cloud applications and identity integrations.
The ideal candidate has strong endpoint and mobile support experience, values excellent employee experiences, and drives process improvements. Cloud identity knowledge (SSO, SCIM) is a plus.
This is an full time, in office role based in our Raleigh, NC headquarters, requiring 5 days per week in the company office (Monday - Friday).
What you will do:
- Desktop Support:
- Provide hands-on support for Windows, macOS, and Linux endpoints, including laptops, peripherals, and office equipment.
- Diagnose and resolve OS, driver, and application issues, with clear and empathetic communication.
- Mobile Workforce Support:
- Company supported mobile application support for remote and hybrid employees
- Ensure secure, reliable access to company resources from remote locations.
- Create simple guides and self-serve resources for common mobile workflows.
- Onboarding and Offboarding:
- Own the end-to-end experience, including hardware provisioning, account creation, access configuration, and in-person new hire setup.
- Coordinate timely offboarding, including device collection, access revocation, and data handling.
- Maintain clear, up-to-date tips, checklists and guides.
- Continuous Improvement:
- Identify opportunities to automate repetitive tasks and streamline employee support.
- Contribute to documentation, FAQs, and standards to improve consistency and speed.
- Collaborate with the broader IT team on projects and initiatives.
- Cloud Apps and Identity:
- Help administer common SaaS platforms such as Google Workspace, Microsoft 365, Slack, Zoom, Notion, and others.
- Assist with app provisioning and group membership changes.
- Exposure to identity standards such as SSO and SCIM, partnering with senior teammates on integrations.
What you will bring:
- 3 years in an IT Support or similar experience with strong endpoint support responsibilities
- Demonstrated experience supporting Windows, macOS, and Linux desktops
- Proven troubleshooting for laptops, monitors, printers, peripherals, and common business software
- Experience supporting remote users and mobile devices, ideally with an MDM solution
- Familiarity with administering common SaaS platforms such as Google Workspace, Okta Identity Management
- Excellent communication and customer service skills, with a bias for clear documentation and follow-through
- A genuine passion for technology and continuous learning
Preferred Qualifications:
- Experience with identity and access concepts including SSO and SCIM
- Exposure to endpoint management tools
- Basic scripting for automation, such as PowerShell, Bash, or Python
- Familiarity with cloud directory services environments
About us: company, culture & perks:
We have a culture where we empower our Relayers to do the best work in their lives. We call this idea BWIML (pronounced bee wimmel = Best Work In My Life).
It's truly amazing what happy, engaged team members can achieve. Our ever evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.
At Relay, we offer...
- 100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits for you and those who depend on you
- Generous Paid Time Off
- 401(K) Savings Plan Company Match
- Baby Cash Reward Paid Parental Leave
- Wellness Perks, including a world-class onsite fitness center with instructor led classes locker room as well as endless outdoor amenities whether tennis, basketball, cycling, or pickleball is your jam
- Free Snacks and Fun Times
- Latest tech, standing desks, and all the accessories and software you need to succeed in your role
Please note all finalist candidates must complete a successful background and reference checks prior to employment with Relay.
At this time Relay is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the US and not require future sponsorship in order to continue working for Relay.
