Data Imaging Specialist / Trainer

Not just work. Meaningful work.
People are at the heart of everything we do. Our mission is to cultivate meaningful work for people with disabilities. We encourage those with a disability, a Preferred Worker Card, or other barriers to employment to apply. If you need help applying, please call 503-408-3035.

Duties and Responsibilities

Scanning/Preparing/Storage:

• Prepare sensitive documents for scanning.
• Reconstruct files in an organized and precise manner.
• Scan documents using Kodak scanners into a secure file system.
• Review imaged documents, verifying the image quality meets the requirements outlined in that contract and correct image quality as required.
• Understand image quality and identify issues throughout the process for correction.
• Maintain storage of documents for various customers
• Perform all contracted tasks in a timely manner.

Confidentiality:

• Process potentially graphic and confidential documents.
• Maintain strict confidentiality of all documents processed.

Training:

• Train new employees on prepping, scanning and QA processes to contract specifications.
• Retrain current employees according to Document Services Team Supervisor request as directed.
• Provide timely and appropriate feedback to include positive and developmental comments.
• Understand and adapt training style based on employee communication and learning styles.
• Adequately prepare training materials including files, SOP’s, and necessary supplies.
• Coordinate with Document Services Team Supervisor to ensure employee accommodations are provided and supported to ensure employee success.
• Communicate any performance issues or inability to meet job expectations during training to Document Services Team Supervisor.

Communication:

• Communicate efficiently with Document Services Team Supervisor and coworkers regarding job tasks.
• Maintain appropriate conversations surrounding contracted work and uphold the highest standard of confidentiality per the contract requirements and/or Relay policy.
• Problem Solving: Support work environment in multiples tasks and handle work related issues that arise.
• Keeps Supervisor informed of all issues pertaining to customer jobs and workflow maintenance.

Qualifications and Experience:

• At least three years of experience with office terminology and practices.
• Experience training or mentoring co-workers or employees a plus.
• Experience with document imaging and Image Trust scanning software is a plus.
• Microsoft Office 365 knowledge experience.
• Excellent attention to detail.
• Ability to complete multiple, varying tasks throughout shift and maintain a clean, organized workspace.
• Excellent verbal and written communication skills.
• Ability to work with a wide variety of people and collaborate in a team environment.
• Quality customer service with good interpersonal skills.
• Ability to maintain confidentiality.
• Ability to work independently.
• CJIS clearance required.
• Ability to pass current criminal background check and/or fingerprinting as appropriate at any time during employment.

Actively demonstrate Relay Resources’ How We Work Together behaviors:

How We Work Together:

• We Presume Positive Intent
• We Apply Common Sense
• We Respect Our Differences
• We Hold Each Other Accountable
• We Engage in Direct Dialogue
• We Are Solution-Oriented
• We Love Creative & Unconventional Approaches
• We Expect Honesty & Integrity

Work Environment:

• Office environment
• Able to lift up to 25 lbs.

Supervisory Requirements:

• Ability to work independently with moderate supervision and some independent decision making.