Truck Dispatcher: Second Shift

Position: Truck Dispatcher: 1-9 p.m.

Location: Fairfield, OH 

Reports to: Operations Manager

Relay Express is a 24/7 logistical solutions provider headquartered in Cincinnati, Ohio. We are currently looking for an experienced Truck dispatcher for full time work. The ideal candidate should have a background in fast paced environments including experience with multi-line phones, and computer proficiency including Word and Excel. Individuals must be able to work in a self-motivated manner.

Duties and Responsibilities: 

·       Constantly verify the status of the capacity in your driver fleets to understand your coverage options prior to orders coming into the system, not reacting to orders as they are placed. 

·       Complete driver pre-check calls two hours prior to stated report time to confirm understanding and availability. 

·       Dispatch orders in real-time to the best contractor resource based on the customer’s specific parameters, including but not limited to: 

·       Track drivers proactively through the day using GPS and dispatch tools, and maintaining phone contact at specified intervals to ensure on time pickup and delivery. 

·       Log notes inside order tickets to create a detailed narrative of any discussion with the driver or customer. Record ETA’s, delays, or reason for communication with the customer. 

·       Exhibit a commitment to Safety including use of ELD software to ensure FMCSR compliance.

·       Ability to work by the guidelines of Relay Express’ Social Covenant, defining the expectations of respect and compassion in your interactions with co-workers.  

Experience and skill requirements: 

·       Experience in fast-paced dispatch, customer service or phone centers. 

·       Ability to multi-task through phone communications and real-time software-based tracking and dispatch systems. 

·       Strong computer skills including Microsoft Office proficiency and the ability to become expert in the company’s dispatch platform. 

·       Desire to work independently and proactively to support the overall team Dispatch Operations goals. 

·       Strong communication skills and the ability to develop positive relationships with the driver fleet.  

·       Professional image and communication skills. 

·       Ability to adapt to changing customer needs and driver availability. 

·       Ability to manage multiple factors in a high stress environment. 

·       Ability to work a flexible schedule, with the understanding that different times demand more hours.: 

o  Additional time as demand requires * 

Benefits and Compensation: 

·                 Hourly rate: $23.00 per hour.       

·                 Medical Benefits after 60 days. Premium paid at 75%. 

·                 Optional Life & AD&D Insurance after 60 days. 

·                 Optional Dental and Vision Insurance after 60 days. 

·                 Profit sharing & 401k with company match after 1 year. 

·                 Paid time-off based on employee handbook. 

·                 Future opportunity for performance-based bonuses.