What are the responsibilities and job description for the Medical SPA Front Desk Representative position at relax: Float Spa?
Overview & Responsibilities
Greet clients warmly upon arrival and ensure a high-quality customer experience
Manage appointment scheduling, confirmations, and cancellations (in systems like MINDBODY or similar)
Answer phone calls, emails, and messages promptly and professionally
Check clients in and out, ensuring accurate service records
Process payments, memberships, and product sales
Educate clients on spa services, packages, memberships, and promotions
Maintain a clean, organized, and inviting front desk and reception area
Coordinate with providers (esthetician, nurse, therapist) to ensure smooth workflow
Handle client concerns or complaints with professionalism and escalate when necessary
Maintain client confidentiality and follow HIPAA guidelines (for medical spa settings)
Assist with inventory tracking and retail display organization
Pay: $15.00 - $18.00 per hour
Benefits:
- Flexible schedule
Work Location: In person
Salary : $15 - $18