Resident Manager

Responsibilities

Lead the Team That Keeps It All Running

We’re seeking an experienced, hands-on Resident Manager to oversee daily operations at a luxury residential property. In this role, you’ll supervise the maintenance and janitorial team, oversee building operations, manage service quality, and ensure a high standard of resident satisfaction. If you’re a calm and confident leader who’s ready to take ownership of a building’s day-to-day experience, we want to hear from you.

What You’ll Do:

Team Leadership & Training

• Hire, train, coach, and supervise the maintenance and janitorial team
• Lead daily huddles, safety meetings, and performance reviews
• Build a team culture based on accountability, service, and professionalism
• Mentor team members in both technical skills and resident service delivery
  
  

Building Operations & Maintenance

• Oversee all maintenance, repairs, and apartment turnovers
• Manage preventive maintenance programs and janitorial schedules
• Conduct regular walkthroughs to ensure compliance and cleanliness
• Track KPIs, forecast inventory needs, and uphold asset and brand standards
  
  

Emergency & On-Call Management

• Coordinate 24/7 coverage for urgent issues and emergencies
• Lead vendor communications during after-hours situations
• Remain calm and solution-focused when responding to floods, outages, and escalated service needs
  
  

Resident Experience & Service Follow-Up

• Resolve escalated service requests with empathy and follow-through
• Oversee move-in orientations and follow-up satisfaction surveys
• Support concierge and leasing teams in delivering a polished resident experience
  
  

Vendor & Budget Oversight

• Manage site budgets, approve emergency purchases, and monitor ongoing costs.
• Review vendor contracts, track performance, and recommend upgrades
• Ensure all work meets safety, code, and quality expectations
  
  

Site Administration & Documentation

• Maintain payroll, scheduling, attendance, and training records
• Ensure contractor compliance with building policies and standards
• Develop systems to support onboarding, SOPs, and knowledge sharing
  
  

Cross-Team Collaboration

• Work closely with leasing, concierge, and lifestyle teams
• Align on unit readiness, amenity cleanliness, and VIP service coordination
• Represent the site during capital planning, project walkthroughs, and ownership meetings
  
  

Special Projects & Strategic Support

• Lead projects that improve building systems, service quality, or team operations
• Act as the on-site leader in the absence of the General Manager
  
  

Compensation

$85,000 - $95,000 base

32 BJ Union Benefits

This position also comes with a 1-bedroom, 1-bathroom unit within the property that is approximately 680 sq ft.

Qualifications

What You Bring:

• 2 years of experience supervising maintenance or building operations teams
• Strong leadership, time management, and problem-solving skills
• Experience managing budgets, vendor relationships, and compliance
• Ability to lead calmly during emergencies and deliver consistent results
• High school diploma or equivalent required; technical certifications a plus
• Comfortable using Microsoft Office and digital maintenance systems
  
  

Why You’ll Love It Here:

You’ll lead a talented, service-minded team in delivering a high-quality living experience for residents. We value calm, solutions-first leadership and offer you the support, tools, and recognition to help your team—and your property—thrive.

#RMC

#LuxMaintenance

Overview

Build Your Career With Related Management Company

A subsidiary of Related Companies, Related Management Company (RMC) is a premier owner/operator of real estate, managing hundreds of properties across multiple states and Washington, D.C. We set the standard in workforce, market-rate, and luxury housing while leading in sustainability, with many new developments pursuing LEED Silver certification or higher.

At RMC, exceptional service, innovative design, and thriving communities define our work. Our success is powered by bold thinkers and entrepreneurial spirits, fostering growth, internal mobility, and leadership development.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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