Resident Services Coordinator

Responsibilities

Are you a compassionate, resourceful professional with a passion for empowering residents and connecting them to vital community resources? We’re looking for a Resident Services Coordinator in Baltimore, MD to join our team at one of Related’s 167-unit elderly and disabled affordable housing communities. The Resident Services Coordinator is responsible for enhancing the quality of life for our residents by connecting them to essential services and fostering a sense of community. This position supports residents in maintaining independence, improving health outcomes, and creating a supportive environment within the housing community.

If you're eager to make a meaningful difference in the lives of residents while contributing to the success of affordable housing initiatives, we’d love to hear from you!

ESSENTIAL JOB FUNCTIONS:

• Provide individualized assistance to residents by identifying and connecting them to appropriate services,
• Educate residents and their families on community services, eligibility criteria, and application processes, emphasizing wellness, lease compliance, and tenant rights.
• Organize and promote activities that encourage resident engagement, social interaction, and a supportive network among neighbors.
• Act as a liaison between residents, property management, and external service providers to ensure timely and effective delivery of support.
• Maintain accurate and confidential resident files, service logs, and incident reports; prepare quarterly service summaries and performance outcomes.
• Advocate for residents by facilitating access to needed resources, negotiating with service providers, and addressing barriers to service delivery.
• Collaborate with property management to plan and distribute monthly events calendars. Develop volunteer programs to enhance service delivery and resident involvement.
• Please note the targeted start date is November 3rd 2025 and is subject to change.
  
  

COMPENSATION:

• $23.00 – $24.00 / hour
• Annual Performance Bonus
  
  

This range is provided as a general guideline and reflects what we reasonably expect to pay for this role at the time of posting. Actual compensation may vary depending on a variety of factors, including the candidate’s qualifications, geographical location, and the specific responsibilities of the role. In addition to salary, this position may be eligible for performance bonuses and a comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Final compensation offers will be determined following a thorough assessment of the candidate’s background and the requirements of the position.

WHY YOU’LL LOVE IT HERE

• Lots of paid time off (19 days!) – we value your life outside of work.
• Customizable total rewards package – pick from our medical, vision and dental options, along with our life insurance and an Employee Assistance Program
• Financial wellness perks to set you up for success - such as 401(k), FSA & HSA, employer-paid life and AD&D insurance; paid leave & disability programs
• Mental health resources, such as counseling, are available to our team members
• Fertility benefits – such as surrogacy, adoption assistance and more!
• Paid time off to volunteer and we will match your charitable donations! We are a passionate team making real impact on the world!
• Grow with us – learning & training programs; tuition & certification reimbursement; internal advancement opportunities are available…and so much more!
  
  

Qualifications

• Targeted start date is 11/3/2025 (subject to change)
• Experience working with elderly and seniors strongly preferred
• At least 2 years of experience in resident/social service programs (preferably in affordable housing).
• Strong knowledge of local community resources and federal/state programs.
• Bachelor’s degree in Social Work, Psychology, Gerontology, Public Health, or a related field is a plus
• Excellent interpersonal, organizational, and problem-solving skills.
• Proficiency in Microsoft Office and web-based reporting systems.
• Demonstrated ability to maintain confidentiality and navigate sensitive issues professionally.
• A strong passion for social action, delivery of quality services and the preservation of affordable housing.
• Demonstrates accountability and reliability by taking full ownership of projects and outcomes, prioritizing precision and attention to detail, and approaching challenges with grit, resilience, and proactive problem-solving, while continuously engaging in learning and development to enhance performance; fosters collaboration and a resident-centered environment, ensuring empathy, respect, and cross-functional success in all interactions.
  
  

#RAJOBS

Overview

Related Affordable spearheads Related's initiatives to preserve and enhance the nation's affordable housing supply. With over 50 years of experience in affordable housing acquisitions and development, Related Affordable is renowned nationally for its financing, preservation, and rehabilitation innovation. Presently, Related Affordable manages one of the largest affordable housing portfolios in the United States. Our team is committed to the principle that everyone deserves a quality home, and we tirelessly strive to fulfill this mission in communities nationwide. Visit our website for more information: Related Affordable Housing.

We are proud to be an equal-opportunity employer committed to building an inclusive culture with competitive compensation aligned with experience and market standards.

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