What are the responsibilities and job description for the Senior Operations Manager, Latin America & Canada position at Relate Search?
Sr. Operations Manager, Latin America and Canada
Locations: Dallas, TX; Miami, FL or Toronto, Canada
What You’ll Do:
Relate Search has partnered with a global restaurant organization in their search for a Senior Operations Manager to lead operational excellence and growth across multiple international markets. This strategic, hands-on role focuses on building processes, developing people, and strengthening operational capabilities across LATAM, Caribbean, and Canada. The right leader will guide regional strategy, support new market launches, and drive consistent operational performance.
Responsibilities:
• Lead operational execution across multiple international markets to ensure consistency, quality, and strong brand standards.
• Partner with franchise leaders to enhance operational readiness, profitability, and scalable growth.
• Oversee new market launches, including planning, training, and post-launch support.
• Translate global strategy into actionable regional plans that deliver measurable results.
• Optimize and codify processes, tools, and operating standards to support long-term international expansion.
Qualifications:
• Strong multi-unit or field operations leadership experience in a high-growth restaurant or QSR (quick service restaurant) environment.
• Proven ability to build scalable systems, tools, and processes.
• Strong financial and commercial acumen with experience influencing P&L outcomes.
• Bilingual in English and Spanish
• Demonstrated leadership, coaching capability, and comfort with digital tools and operational technology.
Perks & Benefits:
• High-impact role shaping operations across multiple international markets.
• Career path opportunity toward a Director-level role within 18–24 months.
• Travel across the Americas to support market launches and partner onboarding.
• Hybrid location options with future relocation flexibility depending on business needs.
About Relate Search
Relate Search is a Woman, Minority, and LGBTQIA owned executive and professional search firm dedicated to connecting top talent with meaningful opportunity. With deep expertise across Supply Chain & Operations, Technology, Sales & Marketing, Human Resources, and Accounting & Finance we deliver customized, people-first recruiting solutions that drive lasting impact.
Equal Opportunity & Diversity Statement
Relate Search is proud to be an Equal Opportunity Employer. We value diversity and are committed to building inclusive teams where everyone belongs. All qualified applicants are encouraged to apply.