PM Restaurant Server-Forum

Company Description

Napa Valley is admired the world over for a lifestyle grounded in agriculture, viticulture, cuisine and the art of hospitality.  The mild climate and natural beauty of our region make it a desirable place to be all year round.  Each season brings new opportunities to plant, grow and reap a harvest, whether grapes, produce or flowers.  No matter the season, the bounty harvested from our vineyards, orchards and gardens is cause of celebration, preferably in the form of a meal with family, friends, and guests that will become friends. 

At Meadowood, gracious hospitality defines the style of service and timeless, natural beauty, the sense of place. A rich company culture inspires staff to achieve the highest service standards in hospitality. Join the Meadowood team and experience the pride and teamwork of working alongside a dedicated team of professionals in a truly beautiful setting.

Job Description

Position Summary:

As a Server you would greet and serve guests in a friendly, professional manner according to Meadowood’s standards and procedures under the direction of the outlet manager. Servers provide the guests with the highest standards of food and beverage service, thereby creating long term, loyal customers.

Major Responsibilities & Work Activities:

• Serve guests and assist co-workers in a friendly and professional manner.
• Take beverage/food orders from customers.
• Handle special guest requests in a caring and attentive manner.
• Be responsible for collecting payment for all food and beverage served.
• Ability to run station through proper steps of service as detailed by departmental guidelines and direct Server Assistants to accomplish tasks.
• Attend departmental meetings and trainings as scheduled.
• Ability to converse professionally with guests.
• Display knowledge of service standards and procedures.
• Exhibit knowledge of cocktails, wine, beverage, and food menu.

Qualifications

Experience Required:

• Two years food and beverage experience in a luxury setting.
• Basic computer skills

Personal Characteristics:

• Must be customer service oriented, understanding and caring.
• Patient and empathetic with guest and staff questions and concerns.
• Detail oriented, paying close attention to accuracy and able to perform many diverse tasks concurrently.
• Trustworthy in word and action.
• Able to set and stay focused on priorities through completion when under pressure of competing demands.
• Must be able to maintain poise and self-control in stressful situations.
• Ability to actively listen and provide clear coherent responses to guest requests.
• Must be able to solve problems that relate to Forum and customer service.

Additional Information

• The starting hourly rate for this position is $17.50 - $18.50 per hour Tips Service Charge.
• This is the rate Meadowood Napa Valley reasonably expects to pay. Final compensation will depend on factors such as experience, education, and other job-related qualifications. This position is eligible for gratuities in accordance with company policy. Total compensation varies and is not guaranteed.

Benefits:

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) matching
• Employee discounts
• Flexible spending account
• Health savings account
• Life insurance
• Pet insurance
• Vacation
• Sick Pay
• Paid holidays (10)
• Referral program
• Daily employee meals
• Uniforms
• On site parking
• Wine classes