What are the responsibilities and job description for the Guest Activities Coordinator - Twin Farms position at Relais & Châteaux?
Company Description
Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service.
Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.
Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws.
Job Description
The Guest Activities Coordinator Adventure Programs is responsible for leading and developing outdoor experiences that connect guests to the natural beauty of Twin Farms. This role focuses on guiding hiking and biking excursions both on and off property, while ensuring a safe, engaging, and highly personalized guest experience.
This position plays an integral role in shaping our outdoor programming and requires someone who is equally comfortable leading an activity, managing safety in dynamic environments, and delivering a level of service consistent with a luxury hospitality setting.
Key Responsibilities
Outdoor Programming & Guest Experience
Safety & Operations
Collaboration & Support
Qualifications
Additional Information
At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.
Compensation: $22 - $28 per hour
Our benefits include:
Because taking care of our people isn't a perk, it's a tradition.
Located in the serene hills of Barnard, Vermont, Twin Farms is a private, all-inclusive luxury resort exclusively for adults. Set on 300 acres of pristine countryside, the resort is renowned for its Forbes Five-Star hospitality, exceptional farm-to-table dining, and deeply personalized service.
Since opening in 1993, Twin Farms has been defined by timeless standards of excellence and a genuine commitment to thoughtful, detail-driven hospitality. Our team members are at the heart of the guest experience, bringing integrity, care, and pride to everything they do.
Twin Farms is an equal opportunity employer and is committed to providing a workplace free from discrimination and harassment in accordance with all applicable laws.
Job Description
The Guest Activities Coordinator Adventure Programs is responsible for leading and developing outdoor experiences that connect guests to the natural beauty of Twin Farms. This role focuses on guiding hiking and biking excursions both on and off property, while ensuring a safe, engaging, and highly personalized guest experience.
This position plays an integral role in shaping our outdoor programming and requires someone who is equally comfortable leading an activity, managing safety in dynamic environments, and delivering a level of service consistent with a luxury hospitality setting.
Key Responsibilities
Outdoor Programming & Guest Experience
- Lead guided hiking and biking experiences on and off property, tailored to guest ability and interest
- Design and deliver seasonal outdoor programming that reflects the landscape and guest preferences
- Act as a primary point of contact for guests, anticipating needs and personalizing each experience
- Create a welcoming, engaging environment that encourages guest participation and connection
Safety & Operations
- Serve as a Wilderness First Responder, ensuring guest safety across all activities
- Assess weather, terrain, and conditions to make sound decisions in real time
- Prepare and maintain all equipment and activity areas to the highest standards
- Respond calmly and effectively to changing conditions, guest needs, or emergencies
Collaboration & Support
- Coordinate closely with internal teams to execute daily guest itineraries
- Support broader guest services as needed, including arrivals, property tours, and special requests
- Contribute to the ongoing development and improvement of outdoor offerings
Qualifications
- Experience leading outdoor activities such as hiking and/or biking
- Wilderness First Responder (WFR) certification (or willingness to obtain)
- Strong judgment and a calm, capable presence in dynamic environments
- A genuine passion for the outdoors paired with a hospitality mindset
- Strong communication skills and the ability to connect with a wide range of guests
- Flexible, reliable, and team-oriented
- Experience with fly fishing or other outdoor pursuits such as Nordic skiing is a plus
- Ability to work outdoors in varying weather conditions and navigate uneven terrain
Additional Information
At Twin Farms, we believe that when our team members are genuinely cared for, they are empowered to deliver extraordinary hospitality. Our benefits are thoughtfully designed to support well-being, provide stability, and encourage long-term professional growth.
Compensation: $22 - $28 per hour
Our benefits include:
- Health, dental, and vision insurance with employer contributions
- Complimentary life insurance
- 401(k) retirement plan with employer match
- Paid vacation, holidays, and sick time
- Employee Assistance Program (EAP) with confidential support and resources
- Relocation and travel assistance for select roles
- Daily staff meal
- Training, professional development, and tuition assistance
- Employee referral bonuses
- Exclusive dining and lodging privileges
Because taking care of our people isn't a perk, it's a tradition.
Salary : $22 - $28