What are the responsibilities and job description for the Concierge-Quercus position at Relais & Châteaux?
Company Description
Quercus is a luxury destination hotel and culinary experience set on over 4,000 acres in Gay, Georgia. As the only Relais & Châteaux property in the state, Quercus offers an intimate, all-inclusive stay centered on exceptional service, nature, and seasonal cuisine.
With just four private cabins, the property delivers a highly personalized guest experience, complemented by curated outdoor activities, wellness offerings, and a dynamic culinary program at Uberto led by acclaimed chef Ryan Smith.
At Quercus, we are committed to thoughtful hospitality, attention to detail, and creating meaningful, memorable experiences rooted in a strong sense of place.
Job Description
We are seeking a professional and guest-focused Concierge to join our team at Quercus in Gay, United States. As a Concierge, you will be the first point of contact for our guests, providing exceptional service and support to ensure their needs are met with efficiency and care. This role requires someone who is organized, detail-oriented, and committed to delivering outstanding customer experiences while managing multiple requests simultaneously.
- Greet and welcome guests with professionalism and warmth, providing assistance with inquiries and requests
- Manage and coordinate a variety of guests requests, including reservations, transportation arrangements, dining, and activity planning
- Respond promptly to phone, email, and in-person inquiries, ensuring all requests are documented and prioritized appropriately
- Coordinate with external vendors, service providers, and partners to fulfill requests and resolve issues
- Maintain detailed records and databases of guest preferences, requests, and service history
- Troubleshoot and resolve guest concerns with professionalism and empathy, escalating complex issues when necessary
- Manage schedules and calendars to optimize service delivery and ensure timely follow-up on all requests
- Perform administrative tasks including correspondence, data entry, and report preparation
- Uphold the highest standards of confidentiality and discretion in all client interactions
Qualifications
- Proven customer service experience in a hospitality, corporate, or luxury service environment
- Excellent verbal and written communication skills with the ability to interact professionally with diverse clientele
- Strong organizational and time management skills with the ability to multitask and prioritize effectively
- Proficiency with computer systems, reservation software, and office technology platforms
- Problem-solving abilities and resourcefulness in addressing guests needs and concerns
- Attention to detail and accuracy in managing requests and maintaining records
- Professional demeanor with a guest-focused mindset and commitment to service excellence
- Ability to work independently and as part of a team in a fast-paced environment
Additional Information
- Part to full time position, based on experience and availability.
- Competitive hourly rate (plus tips).
- Health insurance benefits for full time employees.
- Possibility of acommodations / shared accommodations.
- Opportunity for growth within an evolving hospitality program.