What are the responsibilities and job description for the Housekeeper/Weekend Housekeeping Supervisor position at Relais & Châteaux USA/Canada?
Customer Service Housekeeping Supervisor Job Summary
The Housekeeping Supervisor oversees all aspects of a busy department, working behind the scenes to care for guest rooms and common areas. From managing the safe and efficient use of resources to coordinating housekeeping teams, the Housekeeping Supervisor always keeps the guest's interest in mind and ensures that room make-ups, turn downs, and room turnovers meet the standards and expectations of Relais & Châteaux.
Responsibilities:
- Oversee operations related to regular renewing, refreshing, straightening, cleaning, clearing, and sanitizing of accommodations and common areas.
- Work weekends: Friday-Sunday (other two days are flexible), and holidays as required.
- Collaborate with other departments to coordinate services for timely and efficient room preparations and turnover.
- Ensure rooms are fully inspected for readiness, with all details properly managed.
- Guarantee housekeeping staff is adequately restocking inventory – linens, towels, and bathrobes, bath amenities, beverages, and other products.
- Train staff in guest service disposition, safe work practices, and proper vehicle, cleaning product, tool, and equipment usage.
- Verify PPE is properly utilized per job requirement and ensure routine observation of proper care, maintenance, and storage of PPE.
- Perform any other duties assigned or needed regarding cleaning operations.
